Overview
Job Title: Client Care Assistant (Receptionist)
Location: Oak Barn Vets, Guildford
Job Type: Permanent
Hours: 20 hours a week, share of Saturday mornings, no OOH
Here at Oak Barn Vets, we have an exciting opportunity to welcome a part-time Client Care Assistant to join our team. In this role you will have the opportunity to develop and enhance your client service skills whilst working with a supportive and friendly team. We continue to support our associates in career development and encourage learning with ample inhouse training courses and provide an additional training budget of £50.00 for further learning.
As a practice we encourage our team to work to their full potential and appreciate the vital role our Client Care team brings to the clinic, clients and patients.
Responsibilities
* Greeting clients and their pets upon arrival in a warm and friendly manner
* Communicating directly with our vets and nurses regarding their appointments, clients and patients
* Explaining to clients the status of their accounts, taking payments and issuing invoices and advising on and helping to process insurance claims
* Fielding phone and electronic enquiries from clients and arranging routine and emergency appointments
* Maintenance of patient clinical records using our practice management software system
* Assistance with daily banking and debt management
* Maintaining the appearance of the reception area to ensure a clean and welcoming environment
Scheduling
Within your new role you would be working mornings from 8:00-12:00 Monday to Friday. You will also have a share in the Saturday 8am to 1pm rota. There is room for some degree of flexibility with the weekday hours. Although not expected, you may on occasion be required to cover a late shift (15:00-19:00).
Benefits
* 5 weeks holiday + bank holidays + Birthday Leave (pro rata)
* Extensive free online Linnaeus CPD program
* Career progression opportunities
* Staff discount schemes
* Life Assurance
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including:
o Employee assistance program
o Eyecare voucher scheme
o Free annual Flu jab
o Cycle to work scheme
* Recruitment referral reward scheme
Oak Barn Vets is based in a beautifully restored barn, overlooking fields with wildlife, cows and sometimes horses. We have plenty of natural light, a garden to relax in during breaks and ample parking available.
If you would like to join us and be part of this friendly, loyal and supportive team please apply using the Apply now link. You can also reach out to our Talent Acquisition Coordinator Sofia on sofia.thackray@linnaeusgroup.co.uk
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