Pertemps Network Group are delighted to be assisting a
reputable London-based housing provider
in the recruitment of an
Parking Appeals Officer
to join their Parking Services team. This is an excellent opportunity for an experienced parking professional to support a busy local authority-style environment, managing appeals, statutory information requests, and enforcement administration.
Service Area:
Parking Services Location:
London Pay Rate:
£20.00 – £21.50 per hour (PAYE) Contract:
Full-time, Temporary
Role Purpose
The Appeals and Information Officer will support the effective delivery of Parking Services by managing
Penalty Charge Notice (PCN) appeals and representations, responding to statutory information requests, coordinating responses to complaints and member enquiries, and supporting operational functions such as special events and abandoned vehicle administration. The role also involves
investigating potential misuse of parking permits ,
Blue Badges, and
other parking facilities, as well as assisting with parking bay suspensions, waivers, and customer service enquiries.
Key Responsibilities
Process
Penalty Charge Notices (PCNs)
at appeals and debt registration stages in line with statutory processes. Prepare and submit the organisation’s response to appeals submitted to
London Tribunals. Investigate correspondence relating to PCNs and determine whether challenges should be accepted or contested. Liaise with County Courts and Legal Services in relation to statutory declarations and witness statements. Coordinate responses to
Freedom of Information (FOI)
requests and
Subject Access Requests (SARs)
in accordance with the
Data Protection Act 2018. Manage member enquiries, complaints, press enquiries, and service requests within agreed timescales. Prepare responses for regulatory bodies including the
Local Government and Social Care Ombudsman
and the
Information Commissioner's Office. Manage and administer enquiries relating to
abandoned vehicles, including coordinating scrapping or auction processes where required. Investigate potential fraud or misuse involving parking permits, Blue Badges, and persistent PCN evaders. Assist in the administration of
parking bay suspensions, waivers, and dispensations. Support the planning and coordination of
special events, working with event organisers, emergency services, and internal teams. Assist with maintaining Parking Services webpages, ensuring accurate information regarding parking regulations and restrictions. Participate in a rotational customer service function (Monday–Saturday) responding to parking permit and visitor permit enquiries.
Legislative Knowledge
The role requires a working knowledge of relevant parking and traffic legislation including: Traffic Management Act 2004 Road Traffic Act 1991 Freedom of Information legislation Data protection requirements including the
Data Protection Act 2018 Parking and Traffic Appeals procedures and regulatory frameworks
Knowledge and Experience
Experience processing
PCN representations and challenges
within a Parking Services or enforcement environment. Experience preparing case files for adjudication and appeals. Experience handling
FOI requests, complaints, and complex customer enquiries. Strong administrative and organisational skills with excellent attention to detail. Good IT skills including Microsoft Office applications and database systems. Ability to interpret legislation and apply it to enforcement and appeals processes.
Skills and Competencies
Excellent written communication skills with the ability to draft professional and accurate correspondence. Strong analytical and decision-making skills when reviewing PCN representations and evidence. Ability to manage a high-volume caseload and meet statutory deadlines. Effective interpersonal skills and ability to liaise with internal departments and external stakeholders. Ability to work both independently and as part of a team in a fast-paced operational environment.
Personal Attributes
High level of accuracy and attention to detail. Ability to remain motivated when undertaking repetitive tasks. Adaptable and able to respond positively to operational change. Committed to delivering a professional and effective Parking Services function.
Apply now for the role of Parking Appeals Officer.