JOB DESCRIPTION:
An exciting opportunity for customer care advisor in Manchester. Our client is looking for an experienced, fast paced, and hardworking CCA to join their team, with an immediate start. This is initially a temp position.
Working hours
Monday to Friday
8am - 5pm.
Daily responsibilities will include:
1. Supporting other members on the help desk team as and when required.
2. Accurately record details of the caller, problem and severity
3. Taking incoming calls from customers and clients
4. To provide effective and efficient administrative compliance support
5. Identify client requirements through telephone, CAFM Helpdesk system, and e-mail communications.
6. Raise and manage to completion PPM and reactive work orders in the CAFM System to deliver KPIs.
7. To prepare reports and documents as required and maintain confidentiality at all times
8. Monitor planned and reactive maintenance performance.
9. Responsibility for uploading paperwork to achieve an average compliance of routines score of 92% or above on ACT for all customers within the roles remit daily
Requirements for the role
10. Admin/helpdesk experience
11. Experience with CAFM systems is desirable
12. Previous experience working for a facilities management/property services company
13. Reliable
14. Organised
15. Proactive