Overview
The role is responsible for the effective and efficient operation of the Data Centre facility in its entirety ensuring client MSA & SLA's are achieved.
Main Function
* Data Centre Management:
o Comply to working methods ensuring all SLA's and MSA's are achieved
o Management of data centre infrastructure to provide concurrently maintainable, cost effective system supporting 99.999% electrical uptime and 99.99% mechanical uptime
* Compliance:
o Maintain compliance in accordance to all relative policies and procedures
o Meet agreed inter-departmental OLA (Operational Level Agreement)
o H&S Monitoring and corrective action to meet statutory compliance, SLA's and good business practice
* Critical System Management
o Ensure applicable planned and corrective maintenance is managed in accordance to ensure customer MSA's and SLA's are achieved
o Conduct working methods to maintain agreed PUE levels
o Task finalisation and report accurately, as per agreed format, quality and within the agreed timelines
* Data Centre Ethics
o Ensure compliance is maintained incorporating industry best practices
o Ensure data centre facilities standards are enforced and maintained
o Ensure data centre cleaning standards are enforced and maintained
Key Performance Areas
* Preventative and reactive maintenance of all building infrastructure systems
* The maintenance and coordination of generators, UPS’s, Chiller plant and air-conditioning, switchgear etc services
* Maintaining the Building Management Systems and monitoring of all equipment
* The power reticulation of all equipment in the building
* Overseeing new installations and the supervision of all Building Services Contractors
* Ensure reliability/maintenance of all equipment in buildings and building infrastructure
* Self-performing of first line repairs on electrical, plumbing and other building systems
* Responding to calls logged in the building i.e.: power tripped, new plugs installed, pipe leaking, etc. based on the level of priority
* Ensuring that all control of works are in place and adhered to
* Performing building inspections and audits
* Maintaining thorough and accurate records of daily activities, equipment status, and operating parameters.
* Must be pro-active, helpful, able to use initiative and must be willing to work extended hours
* Must be willing to travel
* All activities performed on time
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