We're seeking a dedicated Customer Services Advisor to join a busy operational hub, providing front-line support to a wide range of customers. In this role, you will assess entitlement, advise on benefit claims, and ensure compliance with policies and legislation. You will handle sensitive cases with professionalism, carry out complex calculations, and maintain accurate records across multiple systems. The position requires strong communication skills, the ability to deal with challenging situations, and a commitment to excellent customer service. A Level 3 qualification e.g. Advice and Guidance (or equivalent experience) is essential, along with experience in a customer-focused environment. This is an excellent opportunity for someone looking to make a positive impact in a fast-paced and meaningful role.