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What do you want to search? Keyword Apprenticeship Type Location
IT Apprenticeship
Apply From: 31/07/2025
Learning Provider
Delivered by BALTIC TRAINING SERVICES LIMITED
Employer
AAG I.T. SERVICES LTD
Vacancy Description
* Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision
* Support the implementation of multi-factor authentication and group policy application while following internal procedures
* Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity
* Communicate with users via phone, email, messaging, and video calls, delivering clear and professional customer service
* Use internal documentation and knowledge bases to perform basic troubleshooting and assist senior technicians with complex tasks
* Configure and test new IT equipment including desktops, peripherals, routers, and software such as Microsoft Office and operating systems
* Gain foundational knowledge in networking, cloud services (e.g., Microsoft 365), and be introduced to tools like TeamViewer and basic scripting over time
Key Details
Vacancy Title
IT Apprenticeship
Employer Description
AAG IT, an award-winning business IT support provider, is offering an exciting opportunity for an enthusiastic individual to join their Service Desk team as an IT Apprentice. Founded in 2009 and headquartered in Chesterfield—with additional offices in London, Manchester, and Sheffield—AAG supports businesses across the UK with tailored IT solutions, including proactive network monitoring, cyber security, cloud services, and 24/7 managed IT support.
Vacancy Location
UNIT 3 HAZEL COURT BARLBOROUGH S43 4FD
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000334393
Key Dates
Apply From
31/07/2025
Closing Date For Applications
2025-08-29 23:59:59
Possible Start Date
2025-09-01 00:00:00
Training
Training to be Provided
Information Communications Technician Level 3.
Full training and support will be provided by your workplace mentor and from the Baltic team.
Learning Provider
BALTIC TRAINING SERVICES LIMITED
Skills Required
Communication skills, IT skills, Attention to detail, Customer care skills, Problem solving skills, Administrative skills, Team working
Apply Now #J-18808-Ljbffr