Job Description
ServiceNow is currently seeking a Presales Solution Consultant to provide technical sales partnership and to provide customers within Public Sector accounts with product and solution guidance. Aligned to a portfolio of accounts, the Solution Consultant will participate in the growth of the customer by utilising world-class technical pre-sales techniques to communicate the power, extensibility, and ease-of-use of the ServiceNow platform.
What you get to do in this role:
The Solution Consultant is a pre-sales technical consultant with the advanced ability to develop, position and provide technology based solutions during sales cycles while achieving quarterly and annual sales goals for an assigned territory.
* Responsible for understanding business and technical problems addressed by ServiceNow products including business transformation, operational efficiency, key regulations & resilience, evolving business needs, security, etc.
* Routine interaction with C-Suite Executives
* Interview customers both face to face and remotely to uncover their technology architecture and business needs.
* Partner with the sales teams in the customer account and strategy planning
* Lead non-technical discussions with your customers to help define objectives that ServiceNow can address and their business value
* Sell the value of our solution, not just the features and functions of the products
* Support and sometimes lead regional marketing events – user conferences, trade shows, webinars, etc
* Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via video conference.
* Collaborate in the creation of product demo scripts and scenarios.
* Develop a deep understanding of the ServiceNow platform so you can be consultative and provide customers guidance and best practices in designing their solution
* Responding to Request for Information/Proposal documents
* Staying current on product developments/releases to a level required to brief customers on product roadmaps, deliver product demos and leading POV/POC cycles.
* Staying current on competitive analyses and understanding differentiators between the company and its competitors.
* In conjunction with Sales Personnel and Professional Services, conduct transition briefings - communicate commitments, set expectations in preparation for deployment
* Act as the ServiceNow subject matter expert at Executive briefings/marketing events
Qualifications
To be successful in this role you have:
* Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
* c. 4-6 years of pre-sales solution consulting or sales engineering experience
* Experience partnering with Public Sector accounts would be a differentiator
* Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
* Experience working collaboratively with product management, product marketing, partners, and professional services
* Territory management skills, including pipeline building and working with Sales counterpart to promote execution excellence
* Willingness to travel across the region, as well as regular attendance at the offices in London
* Understanding of working in complex matrix sales organisation
* Commercially savvy, with the ability to understand the "bigger picture" and the business drivers around technology
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here .
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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