Technical Support Engineer – Cloud & Software Applications
Fully Remote (UK)
We’re working with an innovative company transforming how digital experiences are built — connecting cloud, software, and interactive technologies into one seamless ecosystem. They’re looking for a Technical Support Engineer with strong software and cloud troubleshooting skills who thrives in a hands-on, problem-solving environment.
About the Role
You’ll be the go-to technical partner for enterprise customers, resolving issues across software, infrastructure, and networking. The role blends deep technical analysis with customer collaboration, ideal for someone who enjoys understanding the ‘why’ behind complex problems.
What You’ll Do
* Diagnose and resolve issues across AWS, Kubernetes, and Linux environments.
* Reproduce customer-reported problems using log analysis and structured root cause investigation.
* Support web and app-based services, focusing on data migration, cloud performance, and network troubleshooting.
* Collaborate with internal engineering and security teams to deliver fast, precise solutions.
* Communicate directly with customer engineering teams — all remotely from the UK.
What You’ll Bring
* Experience in software development and cloud systems (AWS, K8s).
* Proficiency in Linux servers, infrastructure debugging, and network diagnostics.
* Strong issue analysis, problem-solving, and customer-facing communication skills.
* Background supporting enterprise-level services or SaaS platforms.
Nice to Have:
* Familiarity with connected or embedded systems (Raspberry Pi, Arduino).
* Understanding of protocols such as UART, TCP/UDP, or CAN.
Why Join:
Join a forward-thinking team solving real technical challenges in modern cloud environments. You’ll play a key role in helping enterprises deliver high-quality user experiences, while building toward future growth in Solutions Engineering or Product Engineering.
#TechnicalSupportEngineer #CloudEngineering #AWSJobs #Kubernetes #LinuxEngineer #DataMigration #SoftwareSupport #RemoteJobsUK #TechCareers #CustomerSuccess #InfrastructureEngineering #NetworkingJobs #Troubleshooting #CareerGrowth #HiringNow #RemoteTechJobs #EngineeringSupport #SaaSJobs #TechRecruitment #UKTech