We are looking to recruit a temporary Hire Desk Controller to work from our Gap Implant depot based in Glasgow on a 6-month contract.
Hours: Monday to Friday, 08:00 - 17:30.
Role Overview
This Hire Desk Controller role involves:
* Taking hire enquiries via telephone, email, and our online ordering system and processing them onto our hire system.
* Checking the availability of machines and operators and ensuring order statuses are always up-to-date on our systems.
* Coordinating with the engineering and transport teams to ensure the correct machines are ready and available for delivery to customer sites.
* Dealing with customer queries, complaints, and damages.
* Dealing with customers professionally and politely at all times and maximising sales using your product knowledge.
* Maintaining health and safety standards within the hire office.
* Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.
We would welcome applications for this Hire Desk Controller role from candidates with experience in administration, MS Office, customer service, plant, machinery, health & safety, telephony, email, order processing, query handling, or previous experience as an Administrator, Customer Service Advisor, or Hire Desk Controller. Apply today to gain valuable experience within a market-leading company.
Benefits
We offer an excellent benefits package:
* 5 days holiday per year, plus statutory holidays
* Death-in-Service benefit of 2 x salary
* Healthcare cash plan
* Free onsite parking
* Access to discounts, offers and competitions from hundreds of retailers
In addition, we have invested in an excellent induction programme and staff training (we currently hold an Investors in People award).