Overview
Dayshape, one of Scotland’s fastest-growing tech companies, is hiring a Customer Data Analyst to join its Product team in Edinburgh. Offering a competitive salary range of £32,000 to £43,000, this full-time role provides the opportunity to work in a hybrid or fully remote arrangement (UK-based), with generous benefits and a culture of innovation.
If you’re passionate about data analytics, customer success, and making a measurable impact, this is your chance to join a company that’s transforming resource management for global professional services firms.
About Dayshape
Dayshape is an award-winning software scale-up trusted by Big Four firms and other top-tier professional services organizations. Their AI-powered platform combines real-time project financials, advanced analytics, and firm-wide insights to elevate resource management into a strategic function.
Recognized in the Deloitte Technology Fast 50 and named Enterprise Digital Tech Business of the Year at the 2024 ScotlandIS Awards, Dayshape is known for delivering real impact through innovation.
Position Overview
As a Customer Data Analyst, you’ll work closely with cross-functional teams—including Engineering, Product, Customer Success, and Marketing—to uncover insights that drive customer adoption, retention, and satisfaction. You’ll analyze customer behavior, develop intuitive dashboards, and present data narratives that inform business decisions and product improvements.
This role complements the existing Product Data Analyst, with a focus on customer-facing analytics and strategic reporting.
* Position Title: Customer Data Analyst
* Company: Dayshape
* Location: Edinburgh, Scotland (Hybrid or Remote within UK)
* Employment Type: Full-Time (37.5 hours/week)
* Application Deadline: Friday, 19 September 2025 at 12:00 PM
* Work Hours: Typically 09:00–17:30, Monday to Friday (flexible)
Key Responsibilities
* Collaborate with Product and Engineering to expand Dayshape’s analytics capabilities
* Develop mechanisms to capture and interpret customer analytics
* Create and maintain customer-facing dashboards and reports
* Identify trends, risks, and opportunities to inform proactive engagement strategies
* Present data narratives to internal stakeholders and customers
* Recommend data-led improvements to customer experience and service delivery
* Support Marketing and Sales with performance insights and value propositions
* Assist in developing KPIs across usability, frequency, sentiment, and adoption metrics
Required Qualifications
* Proven experience in data analytics, visualization, and reporting
* Strong SQL skills and proficiency with tools such as Excel, Power BI, Tableau, MS Fabric, SAP BI, Azure Data Explorer, and Azure Data Lake Store
* Experience working with or within professional services firms
* Excellent communication and presentation skills
* Ability to work independently and collaboratively in a fast-paced environment
* Strong attention to detail and problem-solving mindset
* Comfortable with ambiguity and defining new processes
* Passion for learning and continuous improvement
Preferred Skills
* Experience with complex enterprise software applications
* Familiarity with Microsoft Azure, SQL, Kusto, Python
Dayshape offers a generous and forward-thinking benefits package:
* £1,000+ annually for professional and personal development
* 33 days’ holiday (including bank holidays), increasing to 40 days
* Paid four-week sabbatical in your fifth year
* Enhanced family leave policies
* Private healthcare through Vitality
* Income protection and death-in-service cover
* Employee Assistance Programme and dedicated counselling service
* Innovation Week twice a year
* 20 hours of paid volunteering time annually
* Monthly team socials (virtual and in-person)
* Inclusive, values-driven culture with smart, supportive colleagues
Why This Role Matters
Customer Data Analysts at Dayshape play a pivotal role in shaping the customer journey. Your insights will directly influence product development, customer engagement strategies, and business growth. Whether you’re building dashboards or presenting findings to stakeholders, your work will help customers unlock the full value of Dayshape’s platform.
This is more than just a data role—it’s a chance to drive strategic impact in a company that’s redefining how professional services firms operate.
Who Should Apply
This role is ideal for:
* UK-based data professionals seeking hybrid or remote flexibility
* Analysts with experience in SaaS, enterprise software, or professional services
* Candidates passionate about customer success and data storytelling
* Applicants looking for a collaborative, high-growth environment
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