Support the delivery of safer, healthier homes at Paradigm Housing Group, wherewe're committed to maintaining high-quality homes and ensuring the safety and wellbeing of our residents. As part of our approach to Awaab's Law we're expanding our Property Services team and are looking for a proactive and experienced manager to help lead our responsive repairs service.
Working closely with the Repairs Manager, you'll oversee a team of Technicians and Inspectors, ensuring repairs are completed efficiently, safely and in line with legal and internal standards. You'll play a key role in managing day-to-day operations, monitoring performance, and driving service improvements across our housing portfolio.
What you'll be doing:
1. Coordinating and overseeing repair works, ensuring timely and high-quality completion
2. Supporting compliance with Awaab's Law timeframes for emergency, damp, and mould-related repairs
3. Managing technician schedules, productivity, and capability
4. Conducting regular site inspections and initiating recall actions where needed
5. Collaborating with internal teams and external contractors to resolve cases effectively
6. Responding to customer feedback and supporting satisfaction targets
7. Supporting training, coaching, and performance reviews
8. Promoting continuous improvement and cost-efficiency across repairs operations
...