IT Support Specialist - 1st/2nd Line
Warrington | 6-Month FTC | Up to £32,000
Carbon60 is working with a leading engineering and maintenance organisation to recruit a skilled 1st/2nd Line IT Support Specialist for a 6-month fixed-term contract based in Warrington.
This is your chance to join a dynamic team supporting critical infrastructure across multiple sectors including energy, utilities, and pharmaceuticals. You'll be the go-to person for resolving hardware and software issues, delivering top-tier support via phone, email, and in-person.
What You'll Be Doing
Providing responsive IT support across desktop, mobile, and telephony
Building and deploying devices with the latest software and security standards
Managing tickets, troubleshooting issues, and ensuring SLA compliance
Collaborating with vendors and creating user-friendly documentation
Visiting remote sites when needed and contributing to service improvements
Essential Experience
Proven experience in 2nd Line/Desktop support in medium/large organisations
A solid background in Maintenance and support of relevant devices such as PCs, Desk Phones, Mobiles amongst other hardware
Strong knowledge of Windows 10/11, Office 365, and network fundamentals
Excellent communication skills and a customer-first mindset
UK Driving Licence required
Desirable Experience:
MCP certification
Experience with multi-domain environments and mobile device managementReady to make an impact? Apply now and be part of a team that values innovation, collaboration, and continuous improvement.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy