Description
About the role:This role will see you be responsible for providing exceptional customer service and support to our Account Managers, suppliers, and customers. Your main objective will be to ensure a seamless customer experience by managing customer inquiries, providing product advice, quotes, and pricing information, and seeking out solutions to meet customer needs. We're seeking an outgoing person that thrives on building strong relationships with customers. Daily you will be responsible for –
1. Engage with customers and suppliers face to face, over the phone, and via email
2. Seek out value-added solutions for internal and external customers.
3. Take clear briefs from stakeholders on what is to be quoted and prepare document details as needed.
4. Daily and weekly planning with account managers & team leaders to ensure all opportunities are captured.
5. Providing customers with product advice, quotes, and pricing information as well as tailored solutions
6. Recommend suitable products, process orders, and manage sales documentation.
7. Collaborate with Account Managers and Team Leaders to capture opportunities through daily and weekly planning.
This is a permanent role, offering 42.5 hours a week, Monday-Friday, based in PlaceMakers Saxton road,Nelson. About you:
8. Building Industry experience is preferred, however the desire to learn about our products & processes is more favorable
9. Excellent communication abilities, in both verbal and written with the capability to provide personalized solutions.
10. Be able to work under pressure and organise your time and environment for maximum efficiency.
11. Excellent administration and organizational skills
12. Computer literacy is important, confident user of Outlook, word, excel & general computer software, however, full training will be given on our in-house computer systems.
13. Excellence in customer service strategy and execution
14. Strong attention to detail
Our Benefits:
15. Competitive base salary and staff-buying privileges
16. Genuine development opportunities that come with being part of the wider Fletcher Building Group
17. Employee education fund
18. Health & Wellbeing initiatives including an Employee Assistance Programme
Join Us: We value diversity and encourage applications from all backgrounds. Research shows that females and minority groups don’t always apply for roles unless they match % of the requirements. If this role interests you but you feel you don’t quite fit, we encourage you to apply anyway. We are proud of our diversity and see it as one of the things that make us better together. Pre-employment checks including references, medical, drug test and a Criminal background check is required as well as the legal right to work in NZ indefinitely.
We are proud of the incredible diversity of people who make up our business! As an Equal Opportunity Employer, we strive to create an inclusive environment for all our employees across our national network of branches throughout New Zealand.