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Our Plant & Gardening Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice and maintaining department standards, whilst working alongside the general manager to set a standard within our flagship department.
Responsibilities
* Oversee the horticulture department operations to maximise profitable sales and growth, whilst creating a unique customer-focused environment.
* Provide expert advice and guidance on plant care, maintenance, and core gardening products.
* Spark your team's passion for delivering the best in-store experience possible by creating a brilliant customer journey and experience.
* Work closely with our central support teams, maintaining excellent communication to improve our business.
* Ensure all health & safety regulations are followed across the store, caring for employee and customer welfare.
* As a senior management team member, also undertake duty manager responsibilities including key holder duties.
Who we are looking for
* You will bring horticultural expertise with retail management experience.
* Have commercial awareness and understanding of budgets, profitability, sales driving, and improved working methods.
* Ability to identify training needs and effectively coach and train all levels to ensure a first-class customer experience and safe environment.
* Demonstrate adaptability by acting quickly and enthusiastically to changing priorities, workload, and regulations.
* Lead the team through each season with care and motivation, managing change positively to deliver the best results.
* Consistently demonstrate our values: being one team, continuous improvement, positivity, passion for gardens, and customer focus.
What we offer
* Generous annual leave entitlement, with holidays flexible around statutory days off.
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in food halls.
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and advice.
* Support through Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
* Development opportunities via Dobbies Academy, our eLearning platform and training programs.
* A thriving, passionate, diverse team committed to customer satisfaction.
About us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across the UK. Our passion for gardens and plants makes us unique, showcased through our products, concession partners, and services. We celebrate garden living year-round.
Many stores feature a restaurant or coffee shop, providing a relaxed environment for customers. We host events and community activities, and support a national charity through fundraising efforts.
We are dedicated to being a great place to work. Our team is encouraged to be their best, share successes, and celebrate achievements. Together, we make it work for our customers.
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