IT Support Team Lead
?? UK wide| ?? £30,000 - £40,000 Basic (DOE) | ?? Monday to Friday, Full-Time
Are you an experienced IT professional with a passion for leadership and service excellence? We're seeking a dynamic and hands-on IT Support Team Lead to oversee and guide our 1st and 2nd line support team UK Wide. This is a fantastic opportunity to step into a leadership role where you'll drive performance, mentor team members, and ensure the smooth delivery of IT services across the business.
Key Responsibilities
* Lead, mentor, and support a team of IT support engineers, ensuring high-quality service delivery.
* Act as an escalation point for complex technical issues and provide hands-on support when needed.
* Monitor and manage the team's performance against SLAs and KPIs.
* Coordinate workloads, prioritise incidents, and ensure timely resolution of support tickets.
* Oversee onboarding/offboarding processes, device provisioning, and user access management.
* Collaborate with senior IT leadership on continuous improvement initiatives and project delivery.
* Maintain and improve documentation, knowledge bases, and internal processes.
* Foster a positive, customer-focused culture within the support team.
Requirem...