About the Company
Founded as a pioneering digital‑first French fashion label, the company has spent over two decades building a reputation rooted in quality, creativity, and thoughtful intention. Its journey has been defined by bold decisions, a people‑first approach, and a commitment to doing things differently.
More than just a fashion business, the company represents a collective story shaped by its teams, customers, and community. As it continues to evolve, it is seeking talented individuals who are creative, organised, and agile, and who share a passion for continuous improvement and innovation.
The Role
Reporting directly to the UK General Manager, this role will play a key part in delivering an exceptional in‑store experience while driving team performance and commercial success.
Key Responsibilities
Deliver an Exceptional Customer Experience
* Place the customer at the heart of all in‑store activities to ensure outstanding service
* Act as a brand ambassador, leading by example on the shop floor
* Proactively introduce initiatives to enhance and personalise the customer journey
* Build strong, lasting relationships with customers through events and community engagement
* Effectively manage customer feedback and resolve issues to drive loyalty
* Demonstrate a strong understanding of the company's sustainability commitments
* Collaborate with other store leaders to maximise commercial opportunities and service standards
Lead and Develop Teams
* Identify, recruit, and nurture talent, implementing clear succession planning
* Train and develop management teams to deliver exceptional service standards
* Provide ongoing coaching, feedback, and development opportunities
* Foster a positive, inclusive, and collaborative working environment
* Align teams with head office vision and values
* Promote diversity and inclusion through everyday leadership
Maintain Brand Standards
* Ensure all visual merchandising aligns with brand identity and standards
* Oversee product presentation and in‑store experience to inspire customers
* Monitor competitor activity and maintain strong commercial awareness
* Ensure the store environment is maintained to a high standard, including supplier management and store upkeep
Drive Commercial Performance
* Plan and organise store operations to meet customer demand
* Optimise staffing levels to support business needs
* Oversee stock control and inventory management
* Ensure smooth operational processes, including cash handling
* Implement company strategy and ensure adherence to all procedures
* Maintain regular communication with head office across key functions including Marketing, HR, and Legal
Candidate Profile
* Passionate about retail, with a strong commitment to delivering exceptional customer service
* A natural leader who leads from the front and motivates by example
* Experienced in managing and developing large teams
* Strong coaching and people development skills
* Highly organised, proactive, and adaptable
* Energetic, positive, and dynamic approach
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