As our Online Communities Specialist, you’ll step into a newly created role where your experience in online forums and digital community support will make a real difference for people affected by motor neurone disease (MND).
Key Responsibilities
* Lead the growth, improvement and day‑to‑day delivery of online peer‑support services
* Manage the forum platform, including configuration, security and performance
* Act as product owner, ensuring technology supports safe community connection
* Lead and coordinate online community support volunteers, including training
* Handle content moderation, complaints, conflict and crisis escalation
* Manage relationships with external suppliers and internal teams
* Ensure safeguarding, legal and regulatory compliance across the service
* Develop service policy, process and business continuity planning
* Analyse community data and contribute to service impact reporting
* Advocate for community needs while balancing organisational priorities
Essential
* Proven experience managing online community platforms, including forums
* Strong understanding of data security, GDPR and Online Safety Act requirements
* Skilled in conflict management, complaints handling and crisis escalation
* Confident with data metrics and reporting
* Able to communicate with care and clarity, including representing an organisation externally
* Experience managing volunteers or staff remotely, supporting their development
Desirable
* Understanding of person‑centred digital support and accessibility considerations
* Experience contributing to digital service or product development
* Experience working with external agencies or suppliers
Hybrid Working Expectations
home-based role
What We Offer
* 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays
* Access to UK Healthcare, including dental, eyecare, health screenings, and therapies
* 24/7 GP access via phone and video
* Life assurance and confidential counselling helplines
* Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave)
* Access to Benefit Hub for discounts on everyday shopping
* Enhanced pension scheme
* Opportunities for training and personal development
We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.
As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role’s requirements.
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