Employer The Newcastle upon Tyne Hospitals NHS Foundation Trust Employer type NHS Site Royal Victoria Infirmary Town 317 02 Royal Victoria Infirmary Salary £24,465 pro rata Salary period Yearly Closing 30/11/2025 23:59 Interview date 22/12/2025
Clerical Officer
Band 2
Newcastle Hospitals NHS Foundation Trust is one of the busiest and largest NHS hospital trusts in the country. We have around 16,000 staff and an annual budget of £1.7 billion.
With strong history of providing high quality care, clinical excellence, research and innovation regionally, nationally and internationally, w e’re in the top five providers of specialised health services in the country.
As well as providing a wide range of hospital and community services, we support people with a range of rare and complex medical, surgical and neurological conditions, cancers and genetic orders.
We are committed to promoting equality and diversity and recognise the benefit in providing an inclusive environment. We value and respect the diversity of our employees and aim to recruit a workforce which reflects the communities we serve, and is equipped to deliver the best service to our patients. We welcome all applications irrespective of people’s race, disability, sex, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy and maternity and in particular those from under- represented groups.
Newcastle Hospitals are proud to be one of the exemplar organisations across the NHS on sustainability, with a long history of delivering Sustainable Healthcare in Newcastle (Shine) and the first healthcare organisation in the world to declare a climate emergency. Our strategy includes commitments to being Net Zero by 2030, for our direct carbon footprint, and Net Zero by 2040 for our footprint plus. Delivering these ambitions will not be possible without the help, support and action of every single member of our team.
Job overview
The Directorate of Neurosciences in Newcastle has an international reputation as a provider of Neurosciences services. We provide a comprehensive service for a population of around 3 million throughout the North East and Cumbria.
You will provide a comprehensive and efficient administrational service within Neurosciences. You should be able to integrate well with the existing team, be flexible in supporting the functions of the unit and have a genuine desire to contribute to providing a quality service for patients.
We are looking for a reliable and hardworking Clerical Officer to join our Neurology team to provide administrational support to a team of Clinical Administrators and Medical Secretaries, working together to provide an efficient and quality service to a complex patient group. You will work alongside other Clerical Officers, Administrators and Secretaries carrying out duties which will include data entry, communication, clinical and non-clinical typing, proof reading, use of the hospital patient administration system, and co-ordination of patient’s records/test results, co-ordination of outpatient clinics amongst other general office duties.
* Interview Date: 22nd December 2025
* 30 hours/week
* You will be redirected to Trac to apply for the vacancy. Please expand the job details section and read all of the information before applying for the vacancy.
NO AGENCIES PLEASE
Main duties of the job
The successful candidate will work alongside other Clerical Officers, Administrators and Secretaries, carrying out duties which will include, but are not limited to; data entry, making and receiving telephone calls, clinical and non-clinical typing, use of the hospital patient administration system, co-ordination of patient’s records/test results, co-ordination of outpatient clinics, and other general office duties.
The successful candidate will provide administration support to the team ensuring smooth running of the neurology service to support patient care. Data entry is a huge aspect of the role and involves recording patient information meaning accuracy is key. Management of patient tracking lists and accurate recording of RTT pathways will be required, amongst other general office duties including processing referrals and results.
Working for our organisation
As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us and for our patients, and for you. Speak to us about how we might be able to accommodate a flexible working arrangement. If it works for the service, we will do our best to make it work for you.
Our staff oversee around 6,500 patient contacts every day, delivering high standards of healthcare from the following sites:
•Royal Victoria Infirmary (RVI)
•Health Innovation Neighbourhood (on the former Newcastle General Hospital and Centre for Ageing and Vitality site)
•Newcastle Dental Hospital
•Newcastle Fertility Centre
•Northern Centre for Cancer Care, North Cumbria
•Northern Genetics Service
These include a range of flagship services which deliver cutting-edge care (supported by state-of-the-art diagnostic services in both radiology and pathology) and are a catalyst for innovation to support pioneering clinical practice in the NHS.
We also have offices at Regent Point in Gosforth and community sites.
Please see attached information on what Staff Benefits we have to offer at our Trust under ‘Documents to download’ or ‘Supporting documents’.
Detailed job description and main responsibilities
* Working within a team of administrative staff supporting the provision of an efficient secretarial support service to Consultants, Junior Medical Staff and other clinical staff within their team, i.e. Specialist Nurses
* Deal with telephone enquires promptly.
* Communicate with other departments within the Trust regarding appointments and admissions at the request of medical staff
* Cover admin posts Trust wide as required.
Person specification
Qualifications & Education
* Educated to GCSE standard, including English language.
Knowledge & Experience
* Be familiar with Microsoft Office packages
* PAS/RIS/PACS experienceNHS clerical experience.
* Knowledge of NuTH software packages
Skills & Abilities
* Good written and verbal communication skills
* Ability to prioritise workload and manage time effectively
* Ability to work unsupervised
* Keyboard skills with sound knowledge of computers
Important note on completion of reference section of Application Form
All references from current and previous employers will be sought and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and work email address of each of your current/previous line managers that cover 3 years employment. Failure to complete this section may result in your application not being processed.
Please note it is a requirement of The Newcastle upon Tyne Hospitals NHS Foundation Trust that all successful candidates who require a DBS for the post they have been offered pay for their DBS certificate. The method of payment is a salary deduction from your first month’s pay.
Candidates who are shortlisted for interview will be contacted by e-mail. You should check your SPAM folders as well as your inbox. If you have not been contacted within 4 weeks of the closing date you should assume your application has been unsuccessful.
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