Chubb Blackburn Facilities Manager – Job Description
The Facilities Manager is responsible for the end‑to‑end management of facilities services across the site, ensuring the environment is safe, compliant, well‑maintained, and aligned with client expectations.
This includes building operations, statutory compliance, contractor management, financial control, soft services oversight, and general workplace experience. The Facilities Manager also undertakes basic handyman‑level tasks as required, escalating any specialist or regulated work to qualified professional contractors.
KEY RESPONSIBILITIES
1. Building Operations & Maintenance
1. Ensure the internal and external fabric of the building is maintained to a high standard.
2. Oversee planned preventative maintenance (PPM), reactive repairs, inspections, and lifecycle planning.
3. Ensure all building services (M&E, HVAC, electrical, life safety systems) are serviced and compliant.
4. Monitor and maintain asset registers, site plans, equipment records, and compliance documentation.
5. Manage major work programmes, refurbishments, and capital projects acting as the client liaison point.
6. Carry out minor handyman tasks, escalating to qualified or specialist approved professional contractors when required.
2. Statutory Compliance & Health & Safety
1. Maintain full statutory and regulatory compliance for the site (e.g. fire safety, water hygiene, gas safety, electrical safety).
2. Ensure ELogbooks, CAFM systems, and compliance trackers are kept up to date and audit‑ready.
3. Lead risk management activities, including incident investigations, insurance liaison, and corrective actions.
4. Conduct regular H&S checks, audits, and inspections across all areas of the building.
5. Plan and lead fire drills, emergency evacuations, and ensure emergency plans and maps are routinely updated.
6. Ensure third‑party contractors adhere to all H&S standards, RAMS, permits to work, and site policies.
3. Contractor & Supplier Management
1. Oversee all contracted services (e.g. cleaning, security, M&E, landscaping, waste, catering).
2. Monitor contractor performance against KPIs, SLAs, and contract obligations—taking corrective action where required.
3. Ensure all procurement activity complies with company policy.
4. Financial Management & Reporting
1. Prepare, monitor, and control site FM budgets in line with client expectations.
2. Forecast expenditure, track variances, and manage cost‑saving initiatives.
3. Ensure the service agreement is delivered within agreed financial parameters.
4. Produce monthly, quarterly, and annual management reports, including performance metrics, risk items, and compliance summaries.
5. Workplace Experience, Meeting Rooms & Event Support
1. Ensure all meeting rooms are regularly checked and maintained to a high standard.
2. Oversee cleanliness, AV readiness (non‑technical checks), layout, and room presentation.
3. Escalate issues as appropriate.
4. Support room setup requirements including:
1. Moving furniture
2. Adjusting layouts
3. Preparing rooms for meetings, workshops, or events
5. Support building‑wide events, town halls, and conferences, ensuring smooth setup and reset.
6. Client Relationship & Stakeholder Engagement
1. Act as the primary point of contact for the client's day‑to‑day operational needs.
2. Attend client meetings, provide performance updates, and ensure actions are completed.
3. Build and maintain strong client relationships through consistent service quality.
4. Identify and implement service improvements that enhance the client's workplace environment.
7. Leadership & Team Management
1. Lead the Facilities Co‑ordinator.
2. Provide coaching, support, and regular performance reviews for direct reports.
3. Foster a culture of safety, customer focus, and continuous improvement.
8. Additional Responsibilities
1. Liaise with local authorities, emergency services, insurers, and regulatory bodies.
2. Support ESG and sustainability initiatives across energy, waste, and recycling.
SKILLS & COMPETENCIES
* Strong knowledge of building systems and basic repair techniques.
* Ability to carry out basic handyman tasks safely and competently.
* Excellent leadership and supplier management skills.
* Strong commercial awareness and budgeting skills.
* Skilled in problem‑solving and prioritisation.
* Excellent communication and reporting ability.
* Competent in CAFM/ELogbooks and MS Office.
* Ability to work within a team and on own initiative and within a pressurised environment with excellent organisational and planning skills.
EXPERIENCE & QUALIFICATIONS
* Previous experience as a Facilities Manager or Senior FM role.
* Strong understanding of statutory compliance and health & safety responsibilities.
* Experience managing multiple FM service providers.
* Ability to complete minor repairs and basic maintenance work.
* Strong experience with budget management and reporting.
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