We are working with a provider of social housing, who are looking to recruit a Responsive Repairs Manager initially on a 6-month interim basis.
With full responsibility of the voids and responsive repairs department, you will lead the team to deliver a consistent and accessible service for all customers to ensure they are able to live safely in their homes. You will ensure that all services are delivered in a person-centered way, with a clear vision for excellent customer service standards and a culture of striving to exceed customer expectation.
Duties will include:
Management and leadership of the team including:
* Working with other service managers on the integrated asset management strategy.
* Providing an efficient repairs and maintenance service.
* Effective contracts management and partnering.
* Maintaining stock condition data and ensuring Decent Homes compliance.
Provide expertise knowledge and Supervision in
* Procurement and Contract management.
* Specifications and building fault diagnosis.
* Stock condition and property maintenance/improvement.
* Repairs including void project management.
* Void management and Decent Homes.
Provide leadership, guidance, support and advice on the following activities:
1. Damp and Mould case management including recording and monitoring performance in response.
2. Complaints and disrepair claims in liai...