Operational Transformation Manager - AI Adoption
Job Type
Contract/Temporary
Location
Hounslow, London
Job Ref
BBBH174911_1778084356
Date Added
May 6th, 2026
* Operational Transformation Manager - AI
* Rate - £850 per day, potential to turn perm
* Duration - 12 months (likely extension, dependent on performance in role)
The client is seeking a highly capable transformation leader to drive a critical, enterprise-wide programme focused on operational improvement and AI-enabled change. This role sits at the intersection of product, operations, and data, with responsibility for translating strategy into tangible business outcomes.
The successful candidate will act as a programme owner and delivery lead, bringing structure to complex, fast-moving initiatives while ensuring end-to-end execution across multiple business units. They will lead product‑led change programmes that redesign core operational processes, leveraging AI and digital tools to enhance efficiency, decision‑making, and overall performance.
What You'll Do
* Lead Product‑Led Change Initiatives: Drive cross‑functional projects that deliver measurable, product‑centred improvements across operational units.
* Operational Process Improvement: Work across planning and execution functions to diagnose issues, redesign processes, and deliver tangible operational outcomes.
* Stakeholder Engagement & Storytelling: Communicate complex initiatives clearly and persuasively, influencing senior leaders through structured narratives and data‑driven stories.
* Collaboration with Product & Data Teams: Partner closely with data science, analytics, and technology teams to shape and execute product roadmaps.
* Bring Structure to Ambiguity: Introduce clarity, method, and pace into fast‑moving, ambiguous problem spaces.
* Own Delivery Outcomes: Manage end‑to‑end delivery, ensuring KPIs, SLAs, and business outcomes are achieved consistently.
* Champion Change Adoption: Drive the adoption of digital and AI‑enabled tools across large‑scale operational functions, ensuring initiatives land effectively and stick.
Key Skills & Experiences
* Top‑Tier Consulting Background: Experience at major management consultancies (ideally McKinsey, BCG, Bain, QuantumBlack, or BCG X) or equivalent roles requiring rigorous problem‑solving and stakeholder management.
* Exceptional Communicator: Able to simplify complexity, craft compelling narratives, and influence senior leadership with clarity and confidence.
* Change Management Expertise: Proven ability to drive adoption of new tools, AI solutions, or digital products within large organisations.
* Operational Transformation Experience: Strong background in process optimisation, operational improvement, or large transformation programmes.
* Hands‑On Delivery Leader: Comfortable driving projects end‑to‑end with minimal oversight; experience as a Project Leader or Engagement Manager is highly valued.
* Cross‑Functional Operator: Confident working at the intersection of product, operations, technology, and data.
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