About Lugo
Lugo is a Scottish managed IT service and security provider with a clear growth ambition and a strong reputation for looking after clients with care, consistency, and LugoLove.
Since 2003, we have supported organisations across Scotland with secure, practical technology advice, dependable service, and long‑term partnership.
We work with clients in regulated sectors where trust, governance, and resilience matter. Our niche includes:
* accountants in practice
* housing associations
* architecture, engineering, and construction
* financial services
These are organisations with a low appetite for risk and a high regard for standards.
At Lugo, we are excited by growth – for our clients, for our business, and for our people.
We take pride in being:
* Leading – pioneering secure IT strategies
* Uniting – connecting people and tech
* Growing – supporting dynamic change
* Outstanding – delivering service with integrity
Above all, we believe in service delivered with LugoLove – helpful, non‑judgemental, people‑focused support that makes clients feel looked after and confident in the decisions they make.
The opportunity
We are looking for a commercially minded, relationship‑led Client Technology Manager to join our Business Development team.
This is a great role for someone who enjoys:
* building trusted client relationships
* spotting opportunities
* helping organisations get real value from technology
* learning about new technology and artificial intelligence
* working with people across a growing business
This role combines:
* client relationship management
* business development
* review meetings
* proposals and quotations
* monthly billing
* annual Microsoft subscription renewals
* day‑to‑day coordination with the wider Lugo team
You do not need to be an engineer.
You do need to be:
* confident with technology
* comfortable using Microsoft 365
* quick to learn new systems
* organised
* commercially awaregood with people
The role
As Client Technology Manager, you will manage a portfolio of clients and act as a trusted commercial contact.
You will help clients:
* improve their technology
* strengthen cyber security and resilience
* plan for change
* get more from the services they buy from Lugo
You will also support Lugo’s growth by progressing opportunities, producing quotations and proposals, managing key commercial processes, and helping clients receive a joined‑up, professional experience.
Key responsibilities
Client relationships
* Manage a portfolio of clients and build strong, trusted relationships
* Be a key contact for commercial and account management matters
* Run regular technology review meetings over Teams and in person
* Keep in touch with clients regularly and proactively
* Help clients feel looked after, listened to, and well advised
* Support client retention through thoughtful, responsive account management
* Support smooth onboarding and offboarding
* Handle concerns professionally and work with the wider Lugo team to help resolve them
Growth and opportunities
* Work alongside the Business Development Director to support growth plans and priorities
* Identify upsell and cross‑sell opportunities across Lugo services
* Explore ways Lugo can add value through projects, consultancy, communications, and strategic support
* Support sales of technology, cyber security, telephony, and connectivity services
* Discuss solutions such as Microsoft Teams Phone, business broadband, and related services where relevant
* Build and present quotations and proposals
* Progress opportunities from first conversation through to approval and handover
* Create and manage sales opportunities and quotations in AutoTask and internal systems
* Manage the monthly billing process for your portfolio of clients
* Manage the annual Microsoft subscription renewal process for your portfolio of clients
* Keep client records, pipeline information, and actions up to date
* Maintain clear notes from meetings, approvals, and next steps
* Communicate clearly with clients about services, renewals, project work, and commercial matters
Teamworking
* Work closely with the wider Lugo team so clients receive joined‑up support
* Support clear handover and communication across the client journey
* Contribute to weekly Lugo and Business Development meetings
* Support events, campaigns, partnerships, and sector activity where relevant
What we are looking for
Essential
* Experience in account management, business development, client success, sales support, or another client‑facing commercial role
* Strong written and verbal communication skills
* A natural ability to build trust and develop good working relationships
* Good commercial awareness
* Strong organisation and reliable follow‑through
* Confidence using the Microsoft 365 suite
* The ability to learn new software systems quickly
* A genuine interest in technology and artificial intelligence
* A good understanding of how technology supports business operations
* A positive, professional, and proactive approach
* A full UK driving licence and willingness to travel to client sites when required
Preferred
* Experience in managed IT services, technology services, consultancy, or another business‑to‑business service environment
* Experience running client review meetings
* Awareness of cyber security and resilience good practice
* Experience using AutoTask or a similar customer or service management system
* Experience producing quotations, proposals, or account plans
* National Cyber Security Centre Cyber Advisor qualification preferred but not essential
* Entry‑level Microsoft qualifications in modern work, Azure, and security preferred
* Degree level education, or equivalent professional experience, preferred but not essential
Microsoft qualifications we would value
We would particularly welcome candidates who already hold, or are interested in working towards:
* Microsoft Azure Fundamentals
* Microsoft Security, Compliance, and Identity Fundamentals
A practical understanding of Microsoft 365, cloud services, security, communications, and emerging artificial intelligence capabilities would also be beneficial.
What makes Lugo different
We know there are plenty of technology companies out there. What makes Lugo different is how we look after clients and how we work together.
Our clients value us because we are:
* People‑focused, helpful, and non‑judgemental
* Easy to work with and easy to transact with
* Clear, transparent, and comprehensive in our pricing and approach
* An integral part of their business, not just an external supplier
We bring strong sector knowledge, strategic thinking, and practical support.
Through the Lugo Assurance Programme, we also help clients work towards government‑backed Cyber Essentials certification, giving them a clear route to stronger cyber resilience.
What success looks like in this role
In this role, success means:
* clients feel genuinely looked after and well advised
* relationships are strong and trusted
* review meetings are useful and well prepared
* opportunities are identified and progressed consistently
* quotations, billing, and renewals are accurate and timely
* the wider Lugo team finds you collaborative, organised, and easy to work with
* you make a meaningful contribution to Lugo’s growth and to the success of our clients
What we offer
* Starting salary £34,000 – £36,000, depending on experience
* Bonus available
* Company pension
* Private medical insurance
* Company events
* Referral programme
* Monthly one‑to‑ones with the Business Development Director
* Ongoing training and development
* A supportive team environment where people are trusted, developed, and encouraged to contribute
* The opportunity to grow in a business that is ambitious, values‑led, and genuinely excited about the future
Following success in the role, there may be the opportunity to move to a hybrid working pattern in line with the needs of the role and the business.
Our recruitment process
We take recruitment seriously and do not hire based on one interview alone.
Shortlisted candidates should expect a multi‑stage process, likely to include:
* an initial interview
* a practical assessment
* a second‑stage interview
* references and final review
As part of the process, candidates may be asked to show:
* confident use of Microsoft 365
* clear written communication
* commercial thinking
* the ability to learn new systems and technology quickly
Inclusion statement
We welcome applications from people with a range of backgrounds and experiences.
We know that confidence gaps can stop strong candidates applying, especially in technology‑related roles, so if this opportunity feels like a good fit for your strengths, we would encourage you to apply.
What matters most to us is your capability, approach, curiosity, and how you build relationships, support clients, and bring LugoLove to the way you work.
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