Application Support Analyst | Surrey | Up to £35k Our client, a well-established and growing organisation, is seeking a motivated and customer-focused Application Support Analyst to join their IT team. This is an excellent opportunity for an IT professional looking to develop their expertise across a wide range of business systems while working in a dynamic and supportive environment. The successful candidate will play a key role in delivering high-quality IT and application support, ensuring business systems operate efficiently and users receive timely and effective assistance. This position offers exposure to multiple technologies and the opportunity to build in-depth knowledge of core business applications. You will also provide desktop and application support across office and site locations, helping to ensure a seamless technology experience for users across the organisation. Key Responsibilities Develop and maintain a strong understanding of the client’s core business systems, including their functionality, users, and common issues Provide responsive and professional support to users, resolving incidents, requests, and queries Manage and prioritise support tickets through the IT Service Management (ITSM) system, ensuring SLAs are consistently met Diagnose and resolve issues efficiently, achieving high first-time fix rates wherever possible Escalate complex issues appropriately and manage t...