Join to apply for the Conductor (2266) role at GTR (Govia Thameslink Railway)
As a Southern Conductor you will enjoy a rich and varied role with responsibilities including providing exceptional customer service, dispatching trains in accordance with operating procedures, and supporting passengers through delay and disruption situations. Conductors will be highly visible and available to customers, regularly patrolling trains, performing ticket checks, providing onward journey information, managing delay and disruption, and offering additional assistance and reassurance where needed.
Our Conductors are trained to undertake duties professionally and confidently, ensuring journeys are safe and comfortable. They are experts in the customer environment of the trains they work on, able to identify faults quickly and take action to resolve them swiftly.
Conductors work on shift rotations, including early starts and finishes over a roster. You will need to be able to get to the depot for all hours of the day.
Experience / Skills / Requirements
* A proactive approach coupled with a passion and ability to deliver.
* Exceptional time keeping and personal organisational skills
* A personable demeanour with outstanding levels of customer service, as a role model for others to follow.
* Demonstrable experience of managing customers effectively in difficult environments.
* Effective and confident decision making.
* Adherence to rules and regulations.
* Advanced written and oral communication skills.
* Ability to learn and memorise large amounts of information, including technical specifications and rules/procedures.
* You must also be over 18 to apply.
* Must be within a commutable distance of base depot (no more than 45 minutes)
Finally, the role of a conductor is safety-critical. You will need to pass a full medical examination that shows your health meets the necessary standards to undertake your duties. GTR also operate a strict policy regarding drugs and alcohol in respect of our duty to run a safe railway.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Design, Art/Creative, and Information Technology
Industries
* Travel Arrangements and Truck Transportation
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