JOB DESCRIPTION JOB TITLE Senior Waiter / Head Waiter DEPARTMENT Café Linea REPORTS TO General Manager WHAT ARE WE DOING? Linea is a new restaurant and bakery brand launching in June 2025, comprising: Café Linea: our flagship restaurant and bar, with an onsite bakery, launching this Spring in one of London’s most iconic locations Events by Linea: a luxury, bespoke events business, specialising in XXL, showstopping cakes and dessert installations Linea Online: a direct-to-consumer online store, specialising in celebration cakes and gift/event boxes of sweet/savoury pastries Café Linea occupies a truly unique, high-profile location in Chelsea, comprising architecturally stunning, Grade II* listed interiors and an incomparable all-year terrace with views over a picturesque green. It includes 72 covers internally and 60 covers on the terrace, and will open for breakfast, lunch and dinner. A place to visit at any time of day, whether for a morning pastry and cappuccino, an afternoon glass of wine on the terrace, a substantial meal, or spritzes and small plates in the evening. THE ROLE As the Senior Waiter/Head Waiter at Café Linea is responsible for providing exceptional dining experiences by taking orders, serving food and beverages, and attending to guest needs in a courteous and efficient manner. This role requires excellent communication, multitasking skills, and a guest-focused attitude to service. As Senior Waiter / Head Waiter at Café Linea, you will be responsible for: Guest Relations - Provide a warm and professional greeting to guests and ensure their needs are met promptly. - Handle complaints or special requests with professionalism and escalate when necessary. - Oversee table service, ensuring accuracy, timeliness, and consistency. Team Support and Leadership - Train, mentor, and support waitstaff in service standards and operational procedures. - Monitor performance and provide constructive feedback to the team. - Ensure the dining area, including tables and service stations, is clean, organized, and well-stocked. - Collaborate with the kitchen team to ensure seamless communication and delivery of orders. Service Excellence - Uphold and enforce service steps to ensure a smooth and cohesive guest journey. - Monitor service flow and identify opportunities for improvement to enhance efficiency. - Act as a resource for the team, addressing questions, resolving issues, and ensuring smooth communication between kitchen and front-of-house teams. - Participate in pre-shift meetings to communicate specials, menu changes, or service updates. - Maintain records of guest preferences for personalized service. Operational Oversight and Continuous Improvement - Conduct regular walkthroughs to ensure cleanliness, functionality, and aesthetic appeal of all areas. - Ensure all health and safety, food hygiene, and licensing standards are upheld at all times. - Knowledge of food, wine, and beverage service standards. WHAT ARE YOU LIKE? The ideal candidate will possess: Creative Vision and Passion - A true love for hospitality innovation and a drive to make a lasting impact on an exciting, new addition to London’s culinary scene. You’ll thrive on opportunities to leave your creative mark. Guest First Mentality: - A relentless commitment to delivering impeccable service, maintaining the highest standards for product quality and service. Detail-oriented, with an uncompromising focus on every guest. People Centric Leadership: - A strong belief that caring for the team comes first. You’ll cultivate an environment where individuals feel supported, empowered, and inspired to excel. Inspiring and Humble Leadership: - A hands-on leader who motivates through example, creating lasting connections within the team and instilling a sense of pride and purpose in daily operations. Eagerness for Complexity: - A readiness to embrace the challenges of a multifaceted, start-up environment with enthusiasm and perseverance. You’ll thrive on solving problems and driving innovation. Collaboration with Senior Leadership: - Enthusiasm for working closely with an experienced leadership team and the Founders to shape the restaurant’s identity and direction. Organizational Mastery: - Exceptional organizational skills, capable of implementing systems and processes that ensure smooth operations and long-term consistency, even in your absence. Ambition and Vision: - A drive not only to grow within the business but to actively shape its future, contributing to its evolution and success. WHAT’S IN IT FOR YOU? - Be Part of Something Special: Join an ambitious, highly experienced senior team at the ground level of an exciting new venture, taking a pivotal role in shaping its success and long-term culture. - Shape the Future Culture: Help create a modern, forward-thinking, and people-focused workplace that values innovation, collaboration, and individuality from day one. - Unlock Career Progression: Grow with the business as it expands, benefiting from a variety of career advancement opportunities tailored to your aspirations and achievements. - Rewarding Compensation: Enjoy a competitive salary package that recognizes your skills, experience, and contributions, complemented by sales incentives and performance-based bonuses to reward your impact. - Generous Time Off: Recharge and maintain a healthy work-life balance with 28 days of holiday (inclusive of bank holidays). - Employee Benefits : Access an array of perks to support your well-being and enjoyment of the role, including: · Free meals during shifts and discounts for your rest days. · Dedicated training programs focused on personal and professional growth. · A colleague recognition and awards program featuring generous prizes. · A special birthday gift to celebrate your big day. · A “refer a friend” bonus scheme to reward you for bringing great talent to the team. · Cycle to work Scheme · Celebrate your career anniversaries with us, complementary meal for you and a friend after each year of service.