Employee Experience Manager / HR Operations
Permanent
Up to £85,000 + bonus + benefits
London – hybrid working (3-4 days office)
Middlemore has been retained to appoint a permanent Employee Experience Manager for a fast-paced, global financial services firm based in Central London. Working for a global commodities business that has created a new role to strengthen its HR function as it continues to grow and diversify.The environment is particularly dynamic, with decisions made at pace and a strong focus on delivery.
The Employee Experience Manager will play a key role in shaping and delivering the global People & Culture strategy, while taking ownership of all HR operations and cyclical processes. This will include joiner-mover-leaver processes, pay and bonus cycles, payroll oversight, HRIS management and data reporting, policy development, and performance management. The mandate is to enhance the employee experience of these services, embedding a culture of continuous improvement. Beyond HR operations, the role will also partner closely with the HR Director to build and evolve the wider HR offering, working together to dive and conquer as the people proposition evolved.
Strategic & Operational Support
* Partner with the Head of People & Culture to execute the People & Culture strategy.
* Support on workforce planning, talent acquisition, and remuneration processes (cyclical work and partnering with the business during bonus rounds).
* Prepare benchmarking data, analyse salary and bonus recommendations, and support the Remuneration Committee (RemCo) review process.
* Contribute to the design and delivery of talent management initiatives, including performance management and calibration processes.
* Lead employee engagement initiatives to enhance the overall employee experience
People Operations & Employee Relations
* Provide managers with advice and guidance on employment matters and day-to-day employee relations queries.
* Draft and issue employment contracts, letters, and policy-related documentation.
* Liaise with the People & Culture Associate to ensure seamless onboarding and offboarding processes, identifying opportunities for improvement.
* Oversee compliance with regulatory, legal, and risk management requirements
Payroll & Reward
* Manage global payroll oversight, collating and submitting accurate payroll data within agreed deadlines.
* Provide payroll inputs and updates to Finance, ensuring accuracy and timeliness.
* Support review and continuous improvement of compensation and benefits processes
Systems, Processes & Reporting
* Maintain and continuously develop HR systems (HRIS = Hibob), ensuring data accuracy and efficiency.
* Analyse HR data and produce reports to inform decision-making.
* Lead process improvement initiatives to streamline HR operations and enhance employee experience.
* Lead HR audit processes, liaising with third-party auditors and providing relevant data.
* Assist in preparing People & Culture reports and insights for the Leadership Team and Board.
Candidate Background
* The successful candidate must have experience working in the Financial Services industry to understand some of the regulatory items required (ideally within SME)
* Strong understanding of HR best practice, employment law, and core People & Culture processes, with experience in payroll, benefits, and compliance.
* Ability to identify trends and patterns, challenge assumptions, and apply sound judgement in decision-making, knowing when to escalate issues.
* Proven ability to work effectively across functions, build trusted relationships, and contribute to a small, close-knit team.
This is a highly successful, people-centric business that has gone from strength to strength, with a track record of recognising and promoting high potential. If you’ve experience life in an FCA regulated SME before, you’ll understand the pace and variety of work you’ll enjoy in this environment.
Interested? Please apply!