Senior IT Engineer - Reigate
Location: Reigate (Hybrid - 3 days on-site per week)
Salary: Up to £40,000 per annum
Type: Full-time, Permanent
About the Role
We are looking for a skilled and customer-focused Senior IT Engineer to join our growing Managed Service Provider team based in the Reigate area. This is a hybrid role, with three days per week required on-site, supporting a diverse range of clients and helping to drive high-quality service delivery across the business.
You'll act as an escalation point for the 1st/2nd line teams, resolve complex technical issues, and contribute to continuous service improvement. This position is ideal for someone who thrives in a fast-paced environment and enjoys working with a wide range of technologies.
Key Responsibilities
Provide high-level technical support across Windows, Microsoft 365, networking, and cloud environments
Act as an escalation point for junior service desk engineers
Manage and resolve complex incidents and service requests within agreed SLAs
Support client onboarding, migrations, and project delivery tasks
Monitor, maintain, and troubleshoot client infrastructure (remote and on-site)
Ensure accurate documentation of systems, processes, and incident resolutions
Build strong relationships with clients, ensuring professional and proactive service
Propose and implement service improvements to enhance efficiency and reliability
Desirable Experience
We are particularly interested in candidates with previous experience in:
Managed Service Provider (MSP) environments, or in the Education sector, or a combination of both
This background will help you excel in handling varied client needs and complex multi-site technical environments.
Technical Skills (Desired)
Strong knowledge of Microsoft 365, Azure AD/Entra ID
Windows Server administration (AD, DNS, DHCP, GPO)
Networking fundamentals (VLANs, firewalls, switches, Wi-Fi)
Virtualisation technologies (Hyper-V, VMware)
Backup technologies and monitoring tools
Ticketing systems and ITIL best practices
What We're Looking For
Strong communication and customer service skills
Ability to work independently and as part of a collaborative team
A proactive, solutions-focused mindset
Full UK driving licence desirable (for occasional site visits)
Benefits
Salary up to £40,000
Hybrid working (3 days on-site in Reigate)
Training and professional development opportunities
Opportunity to work with modern technologies and varied client environments
Supportive, friendly team culture
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