Aftersales Manager Location: Cardiff - Independently owned, multi-franchise dealership Salary: £60,000 basic + on target earnings up to £75,000 (flexibility for accredited candidates) Type: Full-time, Permanent If you're an experienced Aftersales professional who knows how to run a busy, high-performing service department - this role has your name on it. This is not a stepping-stone position. It's a senior opportunity within an independently owned, family-run dealer group with an annual turnover of £60m and a strong franchise portfolio. You'll be leading a team of 25, driving volume workshop throughput, and ensuring brand standards and customer experience remain first-class. About the business Established for over 60 years, with multi-franchise workshops representing recognised brands. 11 workshop bays (including MOT), generating £1.6m labour revenue and £1.2m parts turnover annually. A genuinely family-owned and run business, built on long-standing relationships and customer trust. What you'll be doing Full responsibility for Aftersales operations across service and parts Leading, mentoring, and developing a team of approx. 25 staff Ensuring brand compliance and manufacturer standards are consistently achieved Driving customer experience and satisfaction scores to the highest levels Overseeing labour and parts performance, analysing P&L and identifying profit op...