Job Overview
Join Our Team as a Vehicle Technical Advisor. Are you an automotive professional ready for a new challenge? Passionate about vehicles and providing exceptional service? As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. We value your growth and are committed to supporting you. Through specialised training, ongoing support, and tailored opportunities, we ensure that you have the resources necessary to achieve your goals with both AA.
Salary: £35,000 per year plus benefits. Shifts: between 07:00 – 20:00 Monday to Sunday. Location: Oldbury, dynamic working with flexible office days.
Responsibilities
* Provide expert advice to customers via telephone.
* Act as the go‑to expert for customers seeking telephone fixes.
* Support the business by sending patrols only where they are needed.
* Provide essential technical support, advice, and repair fixes to our customers.
* Ensure only attend vehicles in genuine breakdown scenarios.
* Communicate efficiently and effectively resolve breakdowns.
* Meticulously record data on the relevant databases.
* Use various computer systems with confidence.
* Provide excellent customer service.
* Be target driven and focus on achieving results.
Requirements
* Hold NVQ Level 2 or 3 in Light Vehicle Maintenance and Repair or an equivalent, plus substantial demonstrable experience in the Motor Vehicle Repair Industry.
* Fixer / Problem Solver – utilising technical expertise to solve a variety of issues and find solutions to blockers.
* Master Communicator – taking complex technical information and communicating it simply and effectively to customers and patrols.
* Flexible – willing to work outside normal hours, on a roster basis that includes weekends.
Benefits
* Diverse learning and development opportunities to support you to progress in your career.
* 25 days annual leave plus 8 bank holidays.
* Free AA breakdown membership from day 1.
* Discounts on AA products including car and home insurance.
* Employee discount scheme that gives you access to a car salary sacrifice scheme plus great discounts on healthcare, shopping, holidays and more.
* Work savepension scheme with up to 7% employer contribution.
* Company funded life assurance.
* Dedicated Employee Assistance Programme.
Equal Opportunity
We are an equal opportunities employer and welcome applications from everyone. The AA values diversity and the difference this brings to our culture and our customers. We actively seek people from diverse backgrounds to join us and become part of an inclusive company where you can be yourself, be empowered to be your best and feel like you truly belong. We have five communities to bring together people with shared characteristics and backgrounds and drive positive change.
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