Social network you want to login/join with:
One Stop - Shift Leader, Wickham Bishops
Client: One Stop
Location: Wickham Bishops, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: a3339045c113
Job Views: 7
Posted: 12.07.2025
Expiry Date: 26.08.2025
Job Description:
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will work in a fast-paced retail environment where no day is the same.
You will take ownership of store activities by running duty shifts, coordinating a team to deliver a clean and full store that exceeds customer expectations.
As the customer is at the heart of everything we do, you will constantly seek ways to improve service through on-the-job coaching and feedback.
You will have a great understanding of your store's performance and be the specialist in delivering practical actions for its improvement by taking a hands-on approach.
With your guidance, your store will always remain a safe place to work and shop.
You will be Responsible For:
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Be the go-to person for colleagues in the absence of the Store Manager for operational queries
* Support the Store Manager in coordinating seasonal, community, and charity events
* Ensure the store is clean, tidy, and well presented
* Prioritize replenishment of products important to customers
* Ensure point of sale and shelf labels reflect standards
* Address overcharges immediately and prevent reoccurrence
* Manage queues proactively to ensure a great shopping experience
* Coordinate colleagues to meet daily priorities and manage breaks
* Be knowledgeable about store operations and implement improvements
* Follow health and safety routines and ensure colleagues do the same
* Communicate effectively with the team
* Share ideas to simplify operations with the Store Manager
* Always put the customer first and resolve queries to leave them satisfied
* Adjust service to meet individual customer needs
* Recognize and celebrate colleagues providing great service
* Identify and remove obstacles to excellent service
* Resolve colleague queries or escalate as needed
* Ensure appropriate staffing, cover short-term absences
* Be a Keyholder, attending alarm call outs when necessary
* Monitor and act on internal communications
* Balance time across service and replenishment areas
* Support the Store Manager with absence management and conduct return-to-work interviews
* Build relationships with Area Managers and People Partners, escalate issues, seek coaching opportunities
* If the store has a Post Office Local, duties include managing Post Office operations and passing necessary background checks
As a Shift Leader, you will champion One Stop’s Core Purpose and Values:
Core Purpose:
Serving our customers, communities and planet a little better every day.
Values:
* Our customers are at the heart of everything we do
* We treat each other how they like to be treated
* We work together as one team
* We make things easier
About us:
One Stop Stores Limited is a retail convenience business with over 1,000 stores across Great Britain, employing over 10,500 colleagues. Our stores are open seven days a week from 7am to 10pm, offering a wide range of products and services including cash machines, Post Office, PayPoint, lottery, vending, and more.
Part of Tesco since 2003, we operate from three distribution centres and serve local communities throughout England and Wales.
Note:
We only recruit individuals who have passed the school leaver’s age. For details, check your country’s school leaver age.
Benefits include:
* 10% Discount in One Stop
* 10% Discount Tesco & Tesco Cafe (increased to 15% on 4 weekly pay weekends) *
* 20% Discount on F&F Clothing in Tesco Stores *
* 10% discount at Tesco Mobile, including Colleague Deals
* 20% off insurance at Tesco Bank *
* Discounted eye care through Vision Express *
* Discounted health checks at Tesco Pharmacy
* Discounted cash plans, savings schemes, and more
#J-18808-Ljbffr