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CitySprint
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Job Reference:
669ec340401c
Job Views:
4
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Operations Manager(OOH)
Operations Manager | Out of hours | Permanent
Salary: £30,613
Shifts: 07:00 am to 20:00 pm, Saturday & Sunday including all bank holidays.
Hours: 24 Hours
Benefits and perks:
1. Animpressive holiday allowancethat rises in line with your years of service.
2. Additional day offfor your birthday so you can celebrate in style.
3. Death in Serviceallowance to ensure your loved ones are provided for in the event of tragedy.
4. Spend those crucial moments with your new-born baby with ourenhanced Maternity and Paternity leave.
5. Complimentary day of annual leaveto cherish unmissable family moments – could be graduation, first day of school.
6. Look after your wellbeing with access to ahealth and wellness program.
7. Make the most of‘Medicash Perks at Work’– a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards.
8. Ourride to workscheme means you can keep fit while saving money – what’s not to like?!
9. Travel for cheaper withinterest freeseason ticket loans(available after a years’ service)
Who are we?
CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.
Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before!
Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch talent to ensure we continue growing and improving every day.
This is where YOU come in!
CitySprint have an exciting opportunity for a Operations Manager in Letchworth to manage all day-to-day courier resources to maximise efficiencies across the network adhering to customer SLA’s and Health and Safety parameters. Support the Regional Manager to create a KPI driven environment based on service and revenue.
A successful Out of Hours Operations Manager manages the day to day resources within the department, supporting the Regional Manager to positively contribute to the success of the department through managing and optimising all resources
The main responsibilities within the Operations Manager roleare:
10. Manage stakeholder relationships to ensure that CitySprint retains a positive commercial reputation.
11. Actively manage, support and develop a team of Operations Controllers/ Coordinators to achieve the collective Service Centre success via regular 121’s and objective and performance reviews.
12. Manage remote access to sites and responsible for site access log to ensure they are being left secure
13. Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
14. Ensures all in-house systems are updated accurately and in a timely manner e.g. CityTrak, X-Despatch 3, Salesforce
15. Monitors the operational costs and allocation of resources to ensure optimisation of revenue and profit, and proactively seeks to identify new opportunities for maximisation
16. Proactively manages and resolves direct customer, courier, and control queries by effectively communicating with other departments
17. Direct communications always relating to designated courier workload courteously and efficiently
Skills needed for an Operations manager:
18. Full understanding of Service Centre operational processes
19. A good Working knowledge of systems including CityTrak and X-Despatch 3
20. Ability to proactively advise clients and colleagues of business-critical information and updates
21. Ability to reprioritise tasks/workload in line with changing business needs in a busy and time sensitive environment
22. A clear understanding of commercial targets and performance
23. Ability to deputize for the Service Centre Manager as required
24. Previous experience in an Operations environment
25. Demonstrates a strong customer orientation and builds successful/strong customer relationships to maintain retention
26. Understands Service Centre KPI’s & SLA’s and how to positively influence success
If the Operations Manager role sounds perfect for you, we really want to hear from you!
Thesuccessful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check
We do not require the assistance of agencies with this vacancy – thank you in advance
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