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Connecting organisations with Sales and Tech Talent needed for their teams | Principal Recruitment Consultant @ Enso Recruitment ???? | NI & Ireland |…
Enso Recruitment are delighted to be partnered with a leading Cloud & Technology Provider in Northern Ireland, to recruit for the role of Senior Infrastructure Engineer. Due to continued growth, new service offerings & an increased client based, our client are strengthening their network & engineering team with this key role.
The Role
* Provide level 3 technical support to both internal and external stakeholders on a ticket desk system.
* Assist the Project Delivery, Commercial and Business Solutions teams with pre-sales engagements, including carrying out on-site audits & health checks.
* Act as a point of technical escalation within Managed IT/Cloud department for other members of the team.
* Refer client requests for advice & consultation to Business Solutions and Commercial teams where necessary.
* Collaborate with peers and other areas of the business to increase internal product and service knowledge.
* Develop the skillsets and capabilities of more junior members of the team sharing knowledge and experience.
* Create & update technical documentation.
* Act as a subject matter expert, by sharing knowledge and developing others whilst collaborating with other areas of the business to increase internal product and service knowledge and client service adoption.
The Person
* Two years’ experience in an internal or external facing helpdesk support team.
* One year’s experience previous hands-on experience with ticket management systems.
* A willingness to travel to client sites as required for the proper performance of the role.
* Valid Right to Work in the UK.
A technical understanding of some of the following:
* Microsoft Windows Server
* Active Directory
* Anti-Virus, Anti-Malware & Anti-Spam Solutions
* Veeam Backup & Replication or other back up technologies
* Hardware Maintenance
* Patch Management Solutions
* Hyper-V, VMWare, and Azure
* Networking and advanced Routing or Switching and Security
* Experience with Clustering, Hyper converged Infrastructure and Storage
The Package
* 39 holidays
* Pension
* Hybrid Working (1/2 days in office)
* Cycle to Work Scheme
* IT Purchase Scheme
* Learning & Development
* Much, much, more.
To learn more, and to be considered for this position, reach out to Enso Recruitment today!
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
IT Services and IT Consulting
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