The Senior Controller holds a pivotal role within the FRG Control Room, delivering advanced operational support and leadership in the management of incidents, alarms, access control, and workforce coordination. Positioned directly beneath the Supervisor, this role provides critical depth to the team and is well-placed to assume supervisory responsibilities when required. This role is central to command-and-control operations, staff oversight, and incident response, ensuring seamless coordination and effective service delivery across all sites. First Response Group is not just a workplace. It is a vibrant community where passion fuels our excellence, integrity guides our conduct, empowerment shapes our successes, and a sense of community binds us together. We are pioneers in our field, and we seek to inspire every person to reach their maximum potential. This is a Nights position. About the Role Operational Control & Incident Management Serve as the central command point for all live security incidents, alarms, and emergency situations. Deploy appropriate response resources to incidents, alarms, and access requests, ensuring timely and effective resolution. Maintain comprehensive situational awareness, ensuring all security breaches and critical incidents, accurately logged and escalated in line with protocols. Coordinate response teams during major incidents or events, ensuring clear ...