Medical Receptionist (Business Admin Apprenticeship)
TheVillage Surgeryis a well-established GP practice dedicated to providing high-quality, patient-centeredcare in a friendly and supportive environment. We pride ourselves on ourcommitment to the local community and on maintaining a welcoming atmosphere forboth patients and staff. As part of our team, youll join a group of skilledclinicians, administrators, and support staff who work together to deliverexcellent healthcare.
Weare seeking a motivated and enthusiastic Apprentice Medical Receptionist tojoin our busy and friendly healthcare team. This is an excellent opportunityfor someone looking to start a career in healthcare administration whilegaining valuable hands-on experience and a recognised qualification.
Main duties of the job
* Greetand assist patients in a professional and courteous manner.
* Handleincoming phone calls and manage appointment bookings.
* Updateand maintain patient records accurately and confidentially.
* Supportclinical staff with administrative tasks.
* Processrepeat prescription requests and referrals.
* Ensurethe reception area is tidy and welcoming at all times.
About us
At The Village Surgery, we believe in investing in ourpeople. Youll be part of a supportive team that values training, development,and wellbeing. Our practice has a strong community focus, and we take pride inproviding compassionate, high-quality care for our patients. Working hereoffers a great opportunity to learn from experienced professionals and make areal difference every day.
The apprenticeship training will be delivered by NewcastleCity Learning and attendance at college is required once a month. Following completion of the programme and passingthe final assessment, you will achieve the Business Administrator level 3apprenticeship Standard.
Job responsibilities
* Provide general support to the Practice team while maintaining a positive, professional, and welcoming attitude toward patients and visitors, both in person and over the phone.
* Greet, assist, and guide patients courteously and efficiently, ensuring they are directed to the appropriate healthcare professional or service.
* Carry out a range of administrative tasks to support the smooth operation of the Practice, including secretarial and clerical duties for clinical staff and other team members.
* Promote clear and effective communication between patients, the primary healthcare team, secondary care providers, and other relevant healthcare agencies.
Person Specification
Person Specification
* Friendly, approachable, and professional attitude.
* Excellent communication and interpersonal skills.
* Good organisational skills and attention to detail.
* Basic IT skills, including Microsoft Office.
* Willingness to learn and develop new skills.
* GCSEs (or equivalent) in English and Maths are desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr