Greetings! Adroit People is currently hiring
Title: Incident Manager
Location : London, UK
Duration : Fixed term Employment
5 days/week onsite
Job Spec:
Required Skills and Competencies
1. Deep knowledge of ITSM frameworks (ITIL v4 and above recommended) and demonstrated experience in major incident management.
2. Proven experience coordinating complex, cross-functional incident responses and vendor management.
3. Excellent written and verbal communication; ability to explain technical impacts to non-technical senior stakeholders and regulators.
4. Strong analytical and decision-making skills under pressure; ability to prioritize competing demands during high-severity incidents.
5. Familiarity with common ITSM and incident tooling (ServiceNow)
6. Experience with cloud and legacy environments (public cloud providers, virtualized infrastructure, mainframe integrations).
7. Understanding of regulatory/compliance requirements relevant to insurance (audits, reporting obligations, data protection).
8. Leadership presence with experience driving actions across distributed teams without direct authority.
9. Must be well versed in capturing and reporting on popular KPI’s and SLA’s including MTTR etc.,
Experience & Qualifications
· More than 6 years’ experience in IT operations, incident management, or service management — typically 7+ years for a senior role in insurance.
· Demonstrated track record of leading high-severity incidents and reducing MTTR and incident recurrence.
· Experience working with vendors and third-party outsourcing arrangements common in insurance IT