Job Title: Service Desk AnalystLocation: Peterborough (Hybrid - office based for initial training)Contract: 6-month contract (likely to extend)Rate: £16.25 per hour (Umbrella) - paid weeklyHours: 37.5 hours per week, rotating shifts including weekends (on a rota)Start: ASAP
Are you an experienced IT support professional looking to be part of a dynamic, project-focused environment? We are recruiting for a Service Desk Analyst to join a busy team based in Peterborough on a hybrid basis. This is a fantastic opportunity to gain hands-on experience in both 1st and 2nd line support, with exposure to desktop builds and further progression opportunities.
What You'll Be Doing:
* Providing 1st and 2nd line technical support to internal users, including international teams
* Managing and resolving a wide range of IT issues through the service desk system
* Building and configuring desktops and other hardware as part of project rollouts
* Working to SLAs and escalating more complex issues where necessary
* Delivering excellent customer service with clear communication and follow-up
* Supporting a hybrid environment including Windows and Google Workspace technologies
What We're Looking For:
1. Prior experience in a 1st line support or IT service de...