Job Description
Job Title: Service Advisor (Car Dealership)
Basic Salary of Up to £30,000 (depending on experience) + upselling and customer service bonus –
OTE of between £36,000-£38,000 + Benefits
Location: Scarborough, YO12
Full Time and Permanent
Hours: Monday to Friday 8.00 am-6.00 pm (1-hour lunch) and alternate Saturdays 8.00 am-12.00
pm
Our client has a turnover of approximately £250 million per annum and over 700 members of staff
employed in 13 car dealerships and one dedicated service centre across the country, giving the
business both a national presence and a local community spirit.
They offer a wide range of new cars and vans whilst providing a variety of used and manufacturer-
approved vehicles to suit any need o
r price range.
They are now actively looking to recruit for a Service Advisor for their Scarborough dealership.
Job Purpose:
As a Service Advisor, you will be responsible for delivering a courteous and efficient reception
ensuring a high standard of customer satisfaction. Ensuring high standards of quality workmanship
and support continuous process improvement.
Job Duties:
∙To greet all customers cheerfully and attend to their requirements promptly.
∙To obtain and record full customer/vehicle details and accurate description of work to be
carried out.
∙To liaise with the Foreman/Service Manager on the progress of vehicles in the Workshop.
∙To inform customers of any delay in completion (Complying with the Company Pledge)
∙To maintain the Workshop loading system.
∙To inform customers of any work which it has not been possible to carry out and arrange
future appointments for completion.
∙To prepare both cash and account invoices.
∙To present cash customers with an invoice and receive payment before the vehicle is
removed from the premises.
∙To deal with customer queries and complaints.
∙In conjunction with the Service Manager ensuring “Workshop loading” utilises full labour
potential.
∙To ensure that information required for Warranty items is recorded on the Job Card.
∙To liaise with Parts Department regarding parts on order for vehicles in the
Workshop/Service customers/forthcoming bookings.
∙To file Job Cards and other documentation.
∙Help achieve sales targets as set out by the Aftersales Service Manager
Company Benefits:
∙Healthcare Cash Plan
∙Pension
∙24 days holiday + 8 bank holidays rising with length of service
∙Discounted Gym, shopping and dining benefits
∙Competitive bonus schemes
Requirements
driving license min 2 years in role