EEAST is a great place to work, great people, great career opportunities and a career that can take you anywhere. No two days are the same, if you are looking for a varied and supportive environment EEAST can offer you that and more!
Hear why our employees think it is such a great place to work:
-Great employee benefits:
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Job overview
The Hospital Ambulance Liaison Officer (HALO) smooths the transition of care from EEAST to the receiving acute hospital trust, and is therefore instrumental in improving the patient experience.
Our HALOs work diligently with Hospital site managers and clinical staff, along with EEAST Emergency Operational Control (EOC) room staff, to ensure that hospital delays are reduced to an absolute minimum, ambulance availability is sustained, and patients in the local communities receive the appropriate response to emergency calls.
Main duties of the job
To be responsible for the day to day co-ordination of emergency and ambulance staff in line with Trust policies and procedures in order to reduce ambulance turnaround times, expedite patient flow and meet contractual requirements..
· Performance manage, to agreed key performance indicators, teams of HALOs within a group of Acute Trusts in order to ensure they are delivering their areas of responsibility, in terms of hospital ambulance delays, to the best of their ability.
· Support the teams of HALOs by providing advice and assistance and act as first point of contact for emergency operations and non-emergency ambulance staff, within the ED, for the escalation of hospital delay issues, both hospital and ambulance areas of delay.
· To identify measures, alongside the HALO teams, to ensure that the highest standards of service are achieved in managing ambulance turnaround times and patient flow in the interests of patient care and contractual requirements.
· Ensure appropriate and timely monitoring and reporting of performance to enable decisions, action and intervention to take place at the appropriate time and at the appropriate organisational level.
· Act as the single Paramedic responsible when situations arise which require the cohorting of patients in order to expedite resource availability and patient journeys.
Working for our organisation
1. You'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.
At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.
We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.
Detailed job description and main responsibilities
For a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.
Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (attached)
Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.
Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.
Person specification
Qualifications
Essential criteria
2. HCPC Registered Paramedic (must have completed NQP consolidation of learning), or equivalent Nurse/Allied Health Professions, registered with a relevant governing body (NMC/HCPC) (2)
3. Managerial qualification or equivalent experience, demonstrable experience of working in a supervisory role, or above (2)
4. A full UK manual driving licence with C1 category with no more than 3 penalty points. (1)
Desirable criteria
5. NARU Operaitonal Commander Course acquired within 12 moths (1)
Skills & Knowledge
Essential criteria
6. Excellent interpersonal, organisational and influencing skills (2)
7. Excellent communication with the ability to adapt styles and messages to match the situation and audiences, including delivering difficult information and, at times, in distressing or emotional situations (2)
8. Ability to assess situations and make decisions quickly and confidently (2)
Experience
Essential criteria
9. Mentoring and clinical supervision experience (2)
10. Experience of working in highly pressured situations whilst remaining calm and effective (2)
11. Experience of managing a team (2)
Desirable criteria
12. Experience of managing hospital turnaround delays and escalation process and procedures (2)
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Candidates who require a Skilled Worker visa to work in the United Kingdom can determine the likelihood of obtaining a Certificate of Sponsorship for this position by assessing their circumstances against the criteria specified on the Check if you need a UK visa - website. We encourage all applicants to review these criteria carefully to understand their eligibility for sponsorship.
References and Employment History: All references from current and previous employers, will be sought via their Human Resources Department and must cover a minimum of 3 years employment. Therefore, when completing the reference section of your application form, please give the address, telephone number and email address of the Human Resources Department and indicate your current/previous line manager and their departmental details.
All appointments will be subject to currently having a clean disciplinary record.
Please be advised that a No Smoking Policy is in operation throughout the Trust.
Guaranteed Interview Scheme - Under the Trust's commitment 'Positive about Disabled People', if you consider yourself as having a disability and you meet the minimum selection criteria for any post, you will get an automatic interview. By minimum selection criteria we mean that you must provide us with evidence in your application form which demonstrates the essential requirements as set out in the person specification and advertisement for a post.
We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications, regardless of age, race, religion & belief, sex, gender reassignment, sexual orientation, marriage & civil partnership, pregnancy & maternity or disability.