Job Description
đź“ŤLocation: Hybrid (3 days a week in Derby office)
🕰️Type: Permanent, Full-time
đź’¸ Up to ÂŁ29,000 plus benefits
Are you passionate about delivering fair outcomes and improving customer experiences? At MAB, we don’t just resolve complaints – we use them as a springboard to make our service even better. If you’re detail-oriented, great at problem-solving and want to grow your career in a supportive environment, this could be the perfect role for you.
We're offering CeMAP qualification training and support for this role as part of our commitment to investing in our people to perform and achieve in their career at MAB.
🔧 What You’ll Do
As part of our Complaints Team, you’ll play a key role in investigating and resolving customer complaints in line with Financial Conduct Authority (FCA) guidelines and Consumer Duty regulations. Your work will help prevent customer detriment and drive continuous improvement across our network.
Your Day-to-day Will Include
1. Recording and tracking complaints using our systems to maintain a clear audit trail.
2. Investigating issues thoroughly, engaging with stakeholders and third parties.
3. Communicating find...