IT Technician
Reference Number: ITT1
Salary: £50,277p.a (inclusive of London Allowance)
Hours: 35 per week
Contract: Permanent and Full Time
Location: Carlow Street, London NW1
Closing Date: Monday 9 February at 10.00 am
About The Union
The Union represents over 120,000 academics, lecturers, trainers, instructors, researchers, managers, administrators, computer staff, librarians and postgraduates in universities, colleges, prisons, adult education and training organisations across the UK. We also have members in the private sector, for example in private training agencies and language schools, as well as members working on a freelance basis. Students training to teach in post-school education also belong to The Union.
About the role
We are seeking an IT Technician to join the IT Services team at the head office in Carlow Street, London NW1 7LH on a permanent, full‑time basis. The role ensures the smooth operation and further development of the organisation’s IT systems and services.
Responsibilities
* Provide IT support (hardware and software) for staff, officers and members by being the first point of contact for IT Helpdesk.
* Ensure network security is maintained through passwords, multi‑factor authentication (MFA), software solutions (e.g., Mimecast, FortiGate, Mobile Iron), and physical security measures.
* Plan, facilitate and support the use of video‑conferencing.
* Diagnose faults and arrange appropriate actions to resolve them.
* Monitor progress of support calls, report and escalade where appropriate.
Qualifications
* Experience of working with and supporting video‑conferencing equipment.
* Knowledge of IT systems in use; e.g. Microsoft products, including Server and User applications, anti‑virus products, mobile security, internet, communications, databases and backup software.
* Knowledge of IT equipment such as PCs, laptops, peripherals, servers, video‑conferencing, wireless access points, printers, mobile devices, etc.
* Knowledge of Active Directory, group policy and software deployment.
* Experience of working within an IT Helpdesk team.
* Experience of using Microsoft® applications.
Benefits of working for The Union
* Supportive Family Policies: enhanced Maternity, Adoption, Paternity, and Shared Parental Leave schemes.
* Health and Well‑being Support: access to confidential counselling 24/7 through the Employee Assistance Programme; advice and face‑to‑face intervention via the Physiotherapy Advice Line; healthcare assessment.
* Flexible Working: take advantage of the Flexitime scheme, allowing you to tailor your work hours within our Work Life Balance policy.
* Financial Assistance: enrolment in the Universities Superannuation Scheme (USS), childcare support, interest‑free season ticket loans, and assistance with the cost of eyesight testing and glasses for DSE use.
* Training and Development: tailored training, developmental support, and over 300 eLearning modules available through the online Training Room.
Application Process
The Union requires its employees to work from their office/in the field for at least 60% of their working week. They may apply to work from home for the remaining 40%.
We support diversity and encourage applications from disadvantaged communities. Even if you are not selected, we encourage you to complete diversity & inclusion data when you apply.
The Union is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
Closing date for applications: Monday 9 February at 10 am.
Interview date: Tuesday 3 March.
To submit your application for this exciting IT Technician opportunity, please click ‘Apply’ now!
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