B&Q Trade Point Customer Advisor Apprentice
Apply From: 27/10/2024
Learning Provider
Delivered by LIFETIME TRAINING GROUP LIMITED
Employer
B&Q - Doncaster
Vacancy Description
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
1. Understanding our traders:
2. Identify the key difference between trade and retail customers and engage with them accordingly.
3. Take ownership of my TradePoint members, understand their needs, and always do the best for them.
4. Through conversation and ownership, understand their business needs.
5. Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up).
6. Marketing consent:
7. Clearly understand the benefits for my TradePoint members to give marketing consent.
8. Confidence in explaining the benefits and gaining consent from my members.
9. Recruitment:
10. Understand the requirements for new members to join TradePoint and implement these during recruitment.
11. Confidence in approaching and discussing the TradePoint proposition with any new potential member.
12. Set Up:
13. Create a clear, tidy and simple shopping journey for my members.
14. Consistently operate to the current trading and POS plan.
15. Service:
16. Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day.
17. Engage in conversation whenever possible to drive stronger relationships and understand my member's needs.
18. Understand future and current jobs, to ensure I can recommend the best products and services to assist them.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
* UK Notional hourly rate £12.21 per hour (plus an extra £0.54 per hour, store specific location allowance).
* An award-winning pension scheme.
* ShareSave options.
* 6.6 weeks holiday.
* Employee Assistance Programme.
* Shopping discounts.
* Colleague wellbeing benefits.
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities.
Key Details
Vacancy Title
B&Q Trade Point Customer Advisor Apprentice
Employer Description
As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.
Vacancy Location
Catesby Business Park DN4 8DG
Wage Frequency
Custom
Number of Vacancies
1
Vacancy Reference Number
1000284082
Key Dates
Apply From
27/10/2024
Closing Date For Applications
2024-11-22 11:59:59
Interview Begin From
Possible Start Date
2024-11-28 12:00:00
Training
Training to be Provided
Customer Service Practitioner Apprenticeship L2 including Functional Skills in maths and English if required.
Learning Provider
LIFETIME TRAINING GROUP LIMITED
Skills Required
Team Working, Organisation Skills
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