Overview
Recruitment Operations Manager - Package £40k+
Make Your Impact at the Heart of a Growing Business
We’re a fast-growing SME recruitment business on an exciting journey and we’re looking for an exceptional Operations Manager to help drive the next stage of our growth. This isn’t just another ops role. You’ll be the lynchpin that keeps our people, processes, and systems running smoothly — the person everyone trusts to make things happen. If you love solving problems, improving how things work, and getting stuff done, this is the job for you.
You’ll have real ownership, visibility, and variety. No two days are the same — one day you’re streamlining a process or negotiating with suppliers, the next you’re helping onboard a new hire, managing IT systems, or making sure the office runs like clockwork. You’ll work closely with senior leadership, influence decisions, and play a pivotal role in shaping how our business scales.
What You’ll Be Doing
Operations & Process Improvement
* Take ownership of core business processes and make them better, smarter, faster, and more efficient.
* Be the first point of contact for all operational queries, keeping things running smoothly.
HR & Compliance
* Manage HR systems, employee policies, and onboarding.
* Keep us fully compliant with GDPR, employment law, and client audits.
* Oversee contractor onboarding and background checks.
* Oversee pay and bill processes in partnership with finance.
* Manage and negotiate supplier contracts to ensure great value and service.
* Reconcile invoices and expenses with accuracy and care.
IT & Systems
* Be the go-to person for all things tech coordinating with external IT partners and ensuring our systems are fit for purpose.
Office & Team Experience
* Take pride in creating a smooth-running, positive, and safe office environment.
* Organise company events, incentives, and team trips that make work fun and rewarding.
Executive & Team Support
* Provide hands-on support to senior leaders, from diary management to travel bookings.
* Help the sales team stay productive with tools, systems, and practical support.
What We’re Looking For
* A proactive, organised problem-solver who thrives in a fast-paced environment.
* Someone who spots what needs doing… and does it before anyone asks.
* Tech-savvy and commercially astute, with strong communication and negotiation skills.
* Trusted, discreet, and reliable, you’ll handle sensitive information daily.
* The kind of person who takes pride in making things run like a well-oiled machine.
* Experience of working in a sales office, ideally recruitment.
Why Join Us?
* Be part of a growing, ambitious business where your ideas genuinely shape how we work.
* Work alongside driven, supportive colleagues who value initiative and collaboration.
* Enjoy a role with variety, responsibility, and real impact every single day.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Other
* Industries: Staffing and Recruiting
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