Job Title: IT Technical Infrastructure Manager Department: IT & EPOS Support
Reports to: Head of IT Infrastructure
The IT Technical Infrastructure Manager will be responsible for all infrastructure (on-premises/cloud-based or outsourced) and all partner performance involved in the delivery of infrastructure to our central, field-based, and remote site teams. The IT Technical Infrastructure Manager will also contribute to the continual development of the most appropriate technology, capacity, and resilience of systems to support our business’s ongoing growth and ambitions.
Manage the day-to-day delivery of infrastructure services including Hosting, Android and Apple published applications, all Azure services, Microsoft Office 365, EPOS, LAN, WAN, Security, Internet, Wi-Fi, and remote access.
Technical management of Datacentres.
Negotiate with suppliers and contractors for infrastructure-specific products and services.
Manage and drive infrastructure projects both internally and with our suppliers.
Define and manage IT Disaster Recovery Strategy for infrastructure services.
Support the IT project delivery function to ensure that new solutions proposed by the Business are fit for purpose and meet the infrastructure design and strategy.
Ensure all databases are supported, available, and performant.
Provide technical leadership, coaching, and line management of the infrastructure team.
Provide clear and consistent documentation of system configurations.
Contribute to the development and maintenance of technology roadmaps across the IT Infrastructure in collaboration with Architects and partners.
IT Service Delivery
Architecture & IT Business Change
Projects Team
All key suppliers involved in the management of infrastructure
Relevant Microsoft certifications in either Azure, Modern Workplace, or Business Applications. Legacy retired MCSE qualifications may be considered subject to interview
Cisco certifications CCNA, CCNP, CCIE would be highly regarded (or appropriate hands-on experience in lieu of)
Microsoft 365 certifications would be a bonus
ITIL qualifications
Committed to continued learning and supporting the learning of others
An excellent working knowledge of core networking and routing protocols, including network security protocols and policies to protect against cyber threats, Active Directory, Group Policy, and associated Microsoft Windows Server-based networking technologies
Experience in supporting enterprise wireless networks
Comprehensive understanding of virtualisation technologies – VMWare and Microsoft specifically
Extensive Microsoft 365 experience
Sound knowledge of public and private clouds with specific experience in Microsoft Azure
Strong sourcing and supplier management skills
Strong leadership and line management capabilities
Experience of working within ITIL frameworks
Experience of Web technologies and support
Has a flexible approach to their role