Job Title: Logistics and Customer Service Administrator Location: Helsby, Frodsham, WA6 0DJ Salary: £26,000 - £30,000 per annum Job Type: Full time, Permanent Hours: 38 hours per week: Monday to Thursday 07:30 - 16:00hrs, Friday 07:30 - 12:50hrs About Heat Trace Limited: Heat Trace Limited is a global leader in the design, manufacture, and supply of electric heat tracing systems. With a strong commitment to innovation, quality, and customer satisfaction, we serve a wide range of industries including oil & gas, chemical, power generation, and infrastructure. About the Role: This position combines both customer service and shipping responsibilities within a busy, fast-moving department within a manufacturing company. The role ensures orders are processed accurately, quotes are prepared efficiently, deliveries run smoothly, and customers receive a consistently high level of service. It requires strong multitasking skills, excellent attention to detail, and the ability to work both independently and as part of a team. Experience with an ERP and/or CRM system is essential. The successful candidate should have either a background in customer service or experience with shipping formalities. Effective and confident communication with internal teams, as well as with overseas customers, suppliers, and carriers, is a key part of the role. The position involves switching between customer service and logistics tasks based on operational priorities while maintaining a high standard of accuracy and service. Key Responsibilities Customer Service: Process customer orders accurately and efficiently. Prepare and issue customer quotations Respond to customer enquiries by phone and email in line with business requirements. Provide updates on order status, lead times, and delivery schedules. Maintain accurate customer records and order information within the ERP/CRM system. Shipping & Logistics: Arrange domestic and international shipments, including export and import processes. Prepare shipping documentation such as commercial invoices, packing lists, and export declarations. Ensure compliance with shipping regulations and customer requirements. Track shipments and proactively resolve delays or discrepancies. Liaise with freight forwarders, carriers, and suppliers to arrange collections and deliveries Track shipments and proactively resolve delays or discrepancies. Support the despatch team with information needed for accurate order fulfilment. Cross-Functional Collaboration Work closely with necessary internal teams / departments to ensure smooth and efficient order flow. Communicate clearly with overseas customers and suppliers regarding order and shipping requirements, documentation, and schedules. Support continuous improvement initiatives within customer service and logistics. About you: Skills & Experience: Essential: Strong multitasking ability and organisational skills. Excellent attention to detail and accuracy. Confident communicator with clear written and verbal communication skills. Ability to work independently and collaboratively within a team. Background in customer service or shipping/logistics (one or the other essential). Experience with ERP, CRM, or quoting systems (e.g., Epicor, OpenCRM). Desirable: Knowledge of export/import documentation and shipping processes. Experience working with overseas customers or suppliers. Time management skills, prioritise workload Personal Attributes: Professional, positive, and customer-focused attitude. Adaptable and comfortable managing changing priorities. Reliable, organised, and committed to delivering high-quality work Ability to remain calm under pressure Benefits: Pension scheme Health Shield scheme Group Life Assurance Training & Personal Development 25 days holiday plus bank holidays (increase with service) Please Note: No agencies. Please click APPLY to submit your CV and Cover Letter for this role. Candidates with the experience or relevant job titles of; Logistics Administration, Administrator, Customer Service, Customer Service Administrator, Client Service Executive, Office Administration, Goods In, Goods Out, Transport Admin, Transport Administration, Logistics Coordinator may also be considered for this role.