Service Care Solutions are working alongside Conwy County Borough Council to recruit a Direct Payments Officer on a temporary basis. Please see the role details below.
Role: Direct Payments Officer
Salary: £13 to £14 per hour (PAYE exc.) / £14-£16 per hour (umbrella)
Location: Conwy
Working: On site, 36 hours per week
Contract: 3 months ongoing
Responsibilities:
1. Register new service users to the Direct Payments Scheme, ensuring all processes are completed accurately and within agreed timeframes to facilitate timely payments.
2. Ensure clients receive appropriate funding on time to meet their employer responsibilities, including payroll and staffing obligations.
3. Complete quarterly financial audits of service users' accounts, investigating and resolving discrepancies in line with policy and best practice.
4. Contribute to improving systems, processes, and service delivery models to enhance efficiency and user satisfaction.
5. Ensure all work complies with statutory requirements, including Data Protection legislation, and internal policies and procedures.
6. Maintain accurate records and documentation, ensuring compliance with audit standards and regulations.
7. Promote and uphold the organisation’s values, supporting departmental and corporate objectives.
8. Liaise effectively with internal departments, external agencies, and service users to support a smooth service experience.
If interested, or if you know someone suitable, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.
Service Care Solutions offers a £250 referral bonus! Refer someone who is placed into work and completes their probation, and receive £250.
If you have questions, please do not hesitate to ask.
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