Role: Desktop Support Analyst (Inside IR35 – £150/day, 5 days on-site, Northampton)
Overview: Seeking an experienced Desktop Support Analyst to deliver dedicated 2nd line IT support for business-critical operations within regulated functions. The role involves managing hardware and software issues, maintaining IT systems, and ensuring smooth day-to-day technology performance across the organization.
Key Responsibilities
* Provide 2nd line technical support for desktops, laptops, and mobile devices.
* Troubleshoot and resolve hardware/software incidents within agreed SLAs.
* Use ITSM tools (e.g. ServiceNow, JIRA, Assyst) to log and manage tickets.
* Build, configure, and maintain end-user devices and IT assets.
* Support meeting room technology and office IT equipment.
* Escalate complex issues and collaborate with Service Delivery teams.
* Maintain accurate service documentation and contribute to knowledge base updates.
Skills & Experience
* Strong background in Microsoft Windows and Office 365 environments.
* Proven experience supporting end-user hardware and software.
* Familiarity with remote admin tools and ITSM systems.
* Excellent troubleshooting, communication, and customer service skills.
* Knowledge of ITIL processes (certification desirable).
Location
Northampton (5 days on-site)
Contract
Inside IR35 – £150 per day
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