Assessment Officer - Fleetwood, FY7 8LG
Contract: Fixed term
Full-time
If you have good communication skills, a keen eye for detail, and are interested in a role that can make a difference, the NHS Business Services Authority (NHSBSA) have the opportunity for you! You will join the Student Support team, working to examine and assess applications received as accurately as possible. Attention to detail is key, and you will be part of a supportive community of team members.
o Hybrid working - offering flexibility to work predominantly from home with the opportunity to be office based should you prefer, or if business needs require ito 27 days leave (increasing with length of service) plus 8 bank holidayso Opportunities for developmento Active wellbeing and inclusion networkso Excellent pensiono Various salary sacrifice schemeso Employee Assistance programme, offering free 24/7 support for you and your loved oneso Access to a wide range of benefits and high street and online discounts
Flexible with a proven willingness to take on extra duties.
Ability to handle telephone queries effectively.
Ability to use Excel.Knowledge of Microsoft outlook and work packages.Here at the NHS Business Services Authority (NHSBSA), what we do matters.We manage the NHS Pension scheme, process prescription payments and much more. Our services are used by NHS organisations, contractors and the public: we\\\'re proud to be part of something meaningful, that touches millions of lives.We design our services around customer needs and place people at the heart of our organisation. That\\\'s why when you join us, you\\\'ll be empowered and supported to help your career grow.Wellbeing, diversity and inclusion is at the centre of this, and you can join our Lived Experience Networks who help us bring our authentic selves to work.We\\\'re committed to being a flexible employer and we try to offer a working pattern that suits you where possible, through hybrid working, flexible hours and more.Alongside a competitive salary with pay progression, we offer a people-centric benefits package, connecting you to the rewards and benefits you value most!Ready to join us in delivering business service excellence to the NHS, helping people live longer, healthier lives? This will involve using the telephone and writing to the customer, using IT systems and internet resources.
Calculate the customer entitlement following guidelines and procedures, this will involve both manual and system calculations
Assess the entitlement of in-year changes where a manual pro rata calculation maybe required.
Quality check all work streams across the service in line with monthly sampling guidance. This will also involve responding to queries raised by colleagues/managers and updating the quality database.
Telephone contact may be required with customers, stakeholders and third parties via telephone or email in a professional and courteous manner. Telephone/email contact may be required with customers, stakeholders, and 3rd parties. Manage own workload and operate all services in line with service level agreements, internal agreements/policies, technical instructions/procedures and within agreed time scales.
Adhere to the General Data Protection Regulation (GDPR) and work in accordance with quality standards. Ensure all personal copies of manuals are always up to date.
Adhere to health and safety procedures and has knowledge of equality and diversity issues.
Three GCSE passes grade C or above, including Maths and English or equivalent qualification or work-based experience.
Experience of working in a customer service focused environment or a clerical environment.
Experience of dealing with customers on the telephone.
Experience of data entry
Personal Qualities, Knowledge and Skills
Flexible with a proven willingness to take on extra duties.
Ability to handle telephone queries effectively.
Ability to use Excel.
Knowledge of Microsoft outlook and work packages.