Annual wage £14,750.00 Upon completing 6 months with the business. A review will take place with a planned salary increase to £15,500. Working week Monday to Friday 7 AM - 4 PM (1 hour lunch break). Total hours per week: 40 Expected duration 12 Months Possible start date 01 Jul 2024 Date posted 22 Apr 2024 Apprenticeship level Intermediate Level 2 (GCSE) Reference number VAC1000246206 Positions 3 available What you will do in your working day Build and maintain relationships with customers, and be the first point of contact for them, including schools and local authorities Log and resolve live operational complaints and information requests from local bus passengers Sit in meetings with managers and take minutes. including writing follow up action points The training you will be getting Level 2 Intermediate Apprenticeship The first month of the apprenticeship will include shadowing senior employees Work will be located at our head office in Loughborough Training will be located at Loughborough College in one day release What to expect at the end of your apprenticeship We would expect an apprentice to become a senior customer service agent and after 2-3 years, take a lead role in delivering and managing our customer service team. We currently have a small, young team, so there is plenty of opportunity for growth and progression in the role and business. Requirements and prospects Desired skills and personal qualities Communication skills, Organisation skills, Customer care skills, Administrative skills, Team working, Initiative, Interpersonal Skills Qualifications GCSE or equivalent English Language (Grade 5) Essential GCSE or equivalent Maths (Grade 5) Essential