Our client is a proactive team of Heating & Insulation Specialists on a mission to help families across the UK live in warmer, more energy-efficient homes. Through the installation of eco-friendly boilers, cavity wall insulation and extraction, and access to boiler grants, they are making sustainable living more affordableand achievablefor thousands of households.
The Role
As a Customer Service Advisor, youll be the first point of contact for families looking to improve their homes energy efficiency. Your role will be to guide them through the processwhether theyre applying for a boiler grant, booking a cavity wall inspection, or simply looking for advice.
Key Responsibilities
Conduct outbound calls to prospective customers
Handling incoming calls, emails, and online enquiries with warmth and professionalism
Advising customers on our services, including insulation options, eco-friendly boilers, and grant eligibility
Scheduling appointments and managing follow-ups with surveyors and installation teams
Maintaining accurate customer records and supporting administrative tasks
Resolving queries and ensuring every customer has a smooth, positive experience
Essential Skills
Excellent communication and interpersonal skills
Outbound sales and customer service experience
Empathetic, patient, and solution-focused approach
Organised with great attention to detail
Passionate about sustainability and helping others
You would be part of a purpose-driven company making a real impact who provide full training so no technical experience required.
A fast-growing company looking for a Customer Service Advisor who shares our passion for helping people and making a difference. If youre a great communicator with a heart for customer care and an interest in eco-friendly home solutions, we want to hear from you.
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