About the Role
If you’re a strategic leader with strong operational insight, stock expertise, and a data-driven mindset, this role offers the chance to transform how fulfilment supports customers in a fast-growing retail environment.
Key Responsibilities
Fulfilment Strategy & Leadership
* Own the end-to-end fulfilment agenda across all channels.
* Influence senior leaders and engage store teams to drive accuracy and efficiency.
* Align fulfilment with business strategy and represent performance at senior forums.
Performance Management & Insight
* Lead KPI tracking and continuous improvement, maintaining targets for unfulfilled orders.
* Deliver actionable insights through reporting and dashboards.
* Build accountability for performance across the business.
Systems & Process Development
* Partner with IT, Supply Chain, and Operations to enhance fulfilment systems.
* Simplify, automate, and optimise processes.
* Ensure system changes support real-world operations.
Innovation & Growth
* Shape future fulfilment models to meet customer needs.
* Lead initiatives improving speed, accuracy, and reliability.
* Ensure new propositions are both commercial and operationally sound.
Person Specification
Essential
* Senior experience in retail operations, fulfilment, or stock management.
* Proven influence across all organisational levels.
* Strong leadership and stakeholder management.
* Deep knowledge of stock and fulfilment systems.
* Advanced analytical skills (e.g. Power BI, Tableau).
* Excellent communication and problem-solving skills.
Desirable
* Experience in Click & Collect or last-mile fulfilment.
* Background in multi-site retail leadership or digital transformation.
* Familiarity with WMS, OMS, or ERP systems.
* Experience leading change programmes.